I’ve seen a lot of community teams spin up groups with the best of intentions … and then watch them quietly fizzle out. And yet, groups are one of the most flexible, powerful, and under-leveraged tools for community-led growth. I get a LOT of the same questions from community builders trying to breathe life into

At Gainsight, we believe the next era of enterprise software will be defined by agentic AI — systems that don’t wait for a prompt, but take action across the customer journey with context, guardrails, and purpose. These systems learn, adapt, and drive outcomes in the background so your teams can focus on what matters most.

AI is fundamentally reshaping how customer-facing teams operate, and nowhere is this transformation more evident than in customer success (CS). During Gainsight’s recent webinar, Reaching Agentic Maturity: The Path to Agentic Scale, Nick Mehta, CEO of Gainsight, and Brent Krempges, CCO of Gainsight, laid out a compelling vision for the future of AI agents in

Few moments in the customer journey carry as much weight as those first days after the sale. What you do next: how you welcome, support, and guide your new customers, can shape their entire experience with your company. If you want customers to stick around, rave about your product, and grow with you, getting customer

We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) AI datacenter in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI, designed to drive customer retention and growth at scale. For companies across EMEA, the

Gainsight CS has been recognized as a leader in the 2025 TrustRadius Awards. Trust Radius is a buyer intelligence platform for business technology. They enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. Gainsight CS Wins a TrustRadius Award! “Gainsight earning a TrustRadius Top Rated award reinforces its

Last month at Gainsight’s Pulse conference, professionals from customer success, community management, and product experience gathered to explore the future of their fields. Among the many highlights was a workshop hosted by Seth Wylie, Gainsight’s Principal of Enterprise AI Transformation. The session, titled AI and the Courageous Art of Making a More Meaningful Day, focused

Customer Success leaders and practitioners, we get it—Pulse 2025 was an event packed with energy, innovation, and bold ideas that left everyone inspired to reimagine the customer journey. But if you weren’t able to join us in Las Vegas or are eager for a deeper dive into what you learned, we’ve got you covered. Introducing

Snap, Crackle, and Pop. The Three Stooges. The final trio of Destiny’s Child. There’s just something about threes that stick. And when it comes to community, the same pattern shows up—whether you’re trying to prove ROI or pitch your executives on why this work matters. I’ve lost count of how many times I’ve been asked

Over the years, several Gainsters have shared their stories about coming out at work and the cultural shifts required to build an inclusive workspace that welcomes all queer identities. As Pride Month comes to a close, we’ve decided to shine a spotlight on diverse contributors to the dynamic field of customer success—right at Gainsight. Without