Customer Success must prove revenue impact to survive. PowerSchool CCO Manish Chawla explains why AI is table stakes, and execution drives retention.

Supermetrics’ Eleanora White shares their 3-phase Agentic AI strategy for customer success, plus a retention tactic that wins customers back without hurting GRR.

Is community a cost center — or a retention engine? In this episode of Unchurned, Jon Wishart and Brian Oblinger break down how community drives…

Brett Queener explains why 75% of SaaS companies may disappear—and why “judgment” is the last true moat in an AI-driven, agentic world.

How Dell Apex runs consumption-based customer success inside a $100B hardware giant — using data triggers, operational playbooks, and AI-ready foundations.

Udi Ledergor, Gong & Lauren Olereich, Gainsight share practical insights on product-market fit, startup marketing strategy, and category creation. Learn how Gong evolved from conversation…

Guy Galon, CCO at Obrela, joins Jenny Calvert at Pulse Europe in Dublin to discuss how he’s transforming CS hiring and operations for the AI…

Christine Lavery, VP of Customer Success at Conga, shares why digital motions work for enterprise customers, and her 2026 priorities: product analytics and SMART goals…

Jim Richmond, CCO at Smartling, shares his 2026 playbook on GRR, scaling 4x, AI-driven support, role specialization, and leading with professional empathy.

Optimize for humans. Redefine the rest with AI. In this opening keynote, Gainsight leaders Ori Entis, EVP and GM, and Prem Parameswaran, CTO, unpack how…

What does it actually take to deploy an AI Agent inside your post-sales motion? This tactical panel, led by Josh Schacter, host of Unchurned, brings…

Talking about AI is no longer enough. Join Jason Hersh, Principal, Autonomous Agents & AI at Gainsight, and CS leaders taking the next step to…

GitHub SVP on why CS investment dropped from 10% to 7%, the 6-layer health model, and building AI-native “specialized generalist” CSMs

What if the fastest path to product-market fit isn’t building more features—it’s deploying engineers to solve customer problems?  

The customer success landscape is about to change dramatically. Kristi Faltorusso reveals the 3 trends that will define CS in 2026 plus, the AI learning…

Every major transformation Yvette Hill has led started the same way: with a moment of panic.

Two of SaaS’s most influential voices just sounded the same alarm: Cassie Young, General Partner at Primary Ventures, and Kyle Poyar, founder of Growth Unhinged,…

Retention has become existential. With fewer new logos to chase, SaaS companies must master upsell, cross-sell, and customer expansion—making the Chief Customer Officer more critical…

How a single underestimated idea—dismissed as “a dumb website”—became the 17-million-member engine behind Salesforce’s retention, adoption, and growth.

Elyce Ladany, Senior Manager, Digital Education at Auditboard, shares how the strongest customer education programs go beyond “training” and create the kind of learning experiences…

Jef Vanlear, CS Ops Manager at TrendMiner, unpacks how adoption becomes a true accelerator when Digital CS, Product, and Customer Success work together instead of…

Jeni Asaba, Head of Community at Jamf, explains what separates thriving communities from quiet ones — and why connection and education often reinforce each other.…

Brad Casemore, Chief Customer Officer at PartsSource, breaks down how leading teams create clarity around outcomes and stay ahead of risks and opportunities. He shares…

How Colin Slade used AI to save 7,000 hours a month and automate 75% of Customer Success work at Cloudbeds.

Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week.

The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!)

AI pioneer Jacob Bank shares how Relay.app is making agentic AI accessible—and why within a year, agents will handle nearly every task on your computer.

What if the function you were about to join didn’t really exist yet?

Listen as Erica Kuhl, Gainsight’s EVP and GM of Community, Education, and Product Experience, shares her vision for the evolving role of Digital Customer Success.…

We’re showcasing some of our favorite academies and communities—showing you what separates the good from the great. In this session, we’ll highlight standout examples, common…

Most orgs try to scale with patchwork systems and blurred responsibilities. The result? Burnout, bloated tech stacks, and a lot of finger-pointing. This panel brings…

Tired of AI panels that talk big and show nothing? Same. This interactive session cuts the fluff and brings the receipts. We’re breaking down real-world…

The best product leaders don’t start in product—they start in customer success.

CS leaders reveal how they’re using technology to scale renewals, AI, and customer success for greater retention, adoption, and efficiency.

How Agentic AI Is Replacing Subscription Revenue

How Human-Centric AI Frees CSMs for Strategic Work at BMC