Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success
[San Mateo, CA – June 28, 2018] – Gainsight™, the Customer Success company, honored ServiceTitan with the Sally award for Innovation excellence. The field service management software was recognized for delivering personalized experiences to customers which improved product adoption and increased their NPS by 28 points.
The award was given to ServiceTitan by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Gainsight’s annual conference for the Customer Success industry, called Pulse, which drew over 5,000 industry professionals to San Mateo, CA.
“Our software is an end to end solution, and as such, it is extremely robust and requires more complex and defined metrics to measure usage than the traditional standards,” said Brittany Habel, Customer Advocacy Manager at ServiceTitan. “Through Gainsight’s reporting capabilities we were able to translate this data into tangible and actionable items for our CSM’s. These tools allowed our Success team to create tailored and targeted approaches to helping our customers succeed.
“We congratulate and celebrate ServiceTitan for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”
About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.
About ServiceTitan: ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion-dollar residential home services industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile solution for field techs, and QuickBooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit ServiceTitan.com.
About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.