For the third year in a row, we’re delighted to share that Gainsight has been recognized as a “Leader” in the G2 Crowd Grid Report for Customer Success.
The G2 Crowd Grid Report for Customer Success (Winter 2019) is a biannual report that shows how the leading customer success solutions stack up to one another based on customer satisfaction and market presence. G2 Crowd’s scoring methodology blends data from user reviews and a vendor’s market presence, taking into account their social impact and market share, to generate the results for their Grid Report. Once scored, a vendor falls into one of four categories: Leader, High Performer, Contender, or Niche player.
This robust piece of research material should be read by anyone evaluating a Customer Success solution. Learn exactly how each of the 19 companies included in the report received their score, their highest and lowest-rated features, satisfaction ratings, and more. Download this report to get:
- The G2 Crowd Grid visual
- A deep dive into the methodology behind the scoring process
- The Grid scores that determined each vendor’s placement
- Side-by-side feature comparison
- Additional data including customer segments, ROI, and more