RESOURCES
Ideas to Inspire Your Next Big Win
The DEAR Framework for Customer Health Scoring to Grow and Forecast NRR
Kellie Capote, CCO of Gainsight, Unpacks Her Data-Driven Model to Optimize Deployment, Engagement, Adoption, and ROI for Customers The work of Post-Sales and Customer Success…
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2022 Gartner® Market Guide for B2B Customer Community Platforms
2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…
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How Pooled Customer Success Management Drives Scale and Efficiency
Meet the Customer Success (CS) team model that’s making a splash in the world of digital CS. For nearly a decade, CS has been built…
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CIO Secrets to Successfully Managing Technology Budget Cuts
Karl Mosgofian, Your Friendly Neighborhood CIO of Gainsight, spills his secrets on how to talk to CIOs about tech spend. SaaS companies everywhere are taking…
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Gainsight Essentials Journey Orchestrator
Something companies struggle with most is delivering consistent experiences from customer to customer. Often times, companies find themselves simply checking boxes on their engagements without…
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10 Essential Email Templates To Jumpstart Your Digital-Led CS Strategy
Crafting a scalable customer journey for your CS program requires email communications that will help drive your digital-led strategy. We partnered with Growth Molecules™ to create a…
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Best Practices for Effective Product Experiences
How to Proactively Drive Exceptional Product Experiences in Challenging Times Every experience with your product is an opportunity for your users to churn—or embark on…
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How nCloud Kick-Starts Your Gainsight Journey
Learn how nCloud delivered more than 500 Gainsight implementations, helping them get up to speed quickly with Gainsight Essentials.
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Benchmark: Product-Led Growth Readiness
Lead your organization’s shift to product-led growth (PLG) According to findings from The Product-Led Growth Index 2022, 42% of companies who are not using PLG…
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Gainsight Essentials Crawl-Walk-Run
On the road of creating a sustainable, scalable business, Gainsight helps organizations smooth out the twists, turns and bumps. Whether you're just getting started with…
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Creating a Company-Wide Culture of Customer Centricity
Unlock the Power of CS to Connect the Entire Enterprise Around a Seamless Customer Experience Customer success is a department, but it’s also an ethos.…
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The Essential Guide to Budgeting for CS and Durable Growth
As CFOs look towards more conservative budgets, Customer Success (CS) leaders want to make sure they secure adequate funding for their teams. So, what can…
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An Investor’s Perspective on Sustainable Growth
Trade Good for Great With Two-Way Players in Sales and CS In Sales and CS, two-way players elevate the game. At Pulse 2022 in San…
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Limiting Surprises with Gainsight Health Scores
Companies need a consistent way to identify, visualize, and quantify the health of their customer base. It is important to keep a close eye in…
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Achieving Growth With Positive Product Experiences
New research from Harvard Business Review Analytic Services Sponsored by Gainsight PX The results of the latest research from Harvard Business Review Analytic Services leave…
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The Ultimate Tech Stack for Product-Led Growth
The Tools You Need For Targeted, Durable Growth Leading SaaS companies are adopting product-led growth models to drive efficient, durable growth. Rather than obsessing over…
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Customer Success Buyer’s Guide : Healthcare Edition
The healthcare industry is in the middle of a digital transformation. As more healthcare organizations move away from on-prem software to subscription models, companies are…
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Ultimate Guide to Becoming a Customer Success Leader
Ready to find your next leadership role in the growing field of Customer Success? Gainsight CEO Nick Mehta shares his career-plotting secrets. No metric is…
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Power your Customer Success Strategy with Gainsight’s Zoom Integration
Impactful Customer Success teams need integrations that are just as powerful. With Gainsight’s Zoom integration, teams have direct visibility into timeline updates and people records…
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Deliver Powerful Customer Journeys in Minutes
Gainsight’s Journey Orchestrator allows you to deliver superior customer experiences at scale by automatically guiding customers to their desired outcomes. Automatically send routine communications, NPS…
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Durable Growth
Gainsight helps you find opportunities from your existing customers and users to unlock new growth. With Gainsight, you achieve growth that withstands the peaks and…
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The SaaS Durable Growth Kit for Product Leaders
Leverage your Product to grow in all market conditions As market conditions continue to fluctuate, SaaS organizations look to reliable and predictable ways to meet…
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Benchmark: Product roadmapping with product experience data
Turn product experience data into product roadmaps that deliver value and create durable growth for your organization. The Product-Led Growth Index 2022 found that 57%…
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Improve CS Collaboration With Sales To Drive Revenue Expansion
Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…
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Pooled CSM Model: Deliver personalized customer success at scale
Scale human engagements without increasing headcount Gainsight allows you to build and manage a Pooled CSM Model so you can scale your personalized customer success…
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Path to Durable Growth for CXOs
Learn how to implement durable growth strategies even in unreliable markets SaaS companies are experiencing an uncertain future right now. As CEO of Gainsight, Nick…
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SaaS Durable Growth Kit for Customer Success
Learn how to scale efficiently with CS strategies in an uncertain market. SaaS companies are facing a make-or-break moment right now. The era of “growth…
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The Big Book of Digital Customer Success
Build a durable business that scales with digital customer success. Many companies are collectively facing a sink-or-swim moment, forced to do more with less. But…
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Durable Growth Playbook Savvy SaaS Companies
Business growth you can depend on, even in unpredictable markets In the past few years, SaaS companies followed a “growth at all costs” mindset. While…
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