RESOURCES
Ideas to Inspire Your Next Big Win
Durable Growth Playbook Savvy SaaS Companies
Business growth you can depend on, even in unpredictable markets In the past few years, SaaS companies followed a “growth at all costs” mindset. While…
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The CCO’s Secret Guide to Success eBook
Gainsight’s Chief Customer Officer (CCO) Kellie Capote interviewed customer success leaders to get real-time, on-the-ground insights into what works—and what doesn’t. Based on Capote’s Gamechanger webinar…
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What is Product Experience eBook
Everything you need to know about product experience and how it impacts your growth goals. The customer journey is an essential part of acquisition, expansion,…
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The Enterprise Roadmap to Data-Driven Multi-Product Growth eBook
Build durable growth for your enterprise business with the right product analytics. Durable growth requires organizations to remove any possible surprises that might come from…
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Empower Your CSMs to Be Data Driven
Delivering exceptional customer experiences at scale requires the right customer insights. Stop gating reports and dashboards or burdening your admin with custom requests. Self-Service Analytics…
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5 Strategies for quickly evolving your new CS organization
5 Strategies for quickly evolving your new CS organization The Customer Success Index 2022 revealed that 95% of companies surveyed reported having a CS function…
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The Intersection of Customer Success and Product Experience
Automating value delivery with customer-centric business models Author and consultant Geoffrey Moore provides an illuminating history of customer success and its impact on the future…
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Benchmark: Product qualified lead (PQL) conversion rates
Improve your acquisition and expansion rates with product qualified leads (PQLs) Findings from The Product-Led Growth Index 2022 indicate that free trials using PQLs result…
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The Five Stages of SaaS Product Management Maturity
To get to the next level in business, you first need to know where you are. The secret to efficient growth lies in your product.…
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6 Ways To Use Product Analytics To Drive Your Product Roadmap
Durable growth relies on a data-driven product roadmap Product roadmaps are more than a list of upcoming features—they are a vision for the future of…
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CSQLs: Unlock Your Next Pipeline Source
Drive Growth with Customer Success Qualified Leads Customer Success teams are in a unique position to drive revenue growth. Companies that are focused on sustainable…
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Science + Systems: There’s More To High Touch Customer Success Than The Art Of Relationships
Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an…
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NPS Scores Reveal Disparity in Value Delivered to Users and Buyers
Report shows 10 point disparity between User and Buyers NPS The Customer Success Index 2022 offered a wealth of interesting insights. Most importantly, it highlighted…
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Impact Analyzer Datasheet
AI-Driven Insights with Impact Analyzer Impact Analyzer is powered by Gainsight’s Horizon AI, the first and only Customer Success platform embedded with AI helping companies…
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Gainsight Home Datasheet
Customer Success Managers need a tool to streamline their day-to-day customer management activities and enable them to maximize productivity. Gainsight Home provides CSMs with this…
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Gainsight’s Guide to Building a World-Class Customer Success Operations Organization
Learn why it’s necessary to empower and grow your CS Operations team Moving into post-pandemic times, the evidence of the benefit of CS automation, specifically…
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Building the Case for a Product-Led Growth Tech Stack
SaaS companies are doubling their investment in PLG. Here’s how to do that right. In the Product-Led Growth Index 2022, almost half of the companies…
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Cost of Retention Calculator
Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…
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Net Promoter Score Calculator
Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…
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Logo Retention Rate Calculator
Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…
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Expansion Percentage Calculator
How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…
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Gross Renewal Rate Calculator
This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…
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Net Renewal Rate Calculator
This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…
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The Role of Customer Success in Expansion and Renewal
It’s Time to Make Your CS Team a Growth Driver According to the 2022 Customer Success Index, companies are starting to experiment with ways that…
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Enterprise Customer Success Crash Course
Learn how to align your teams seamlessly, from CS to Product to Sales to the C-suite It’s 2022 and 95% of companies Gainsight surveyed this…
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Product-Led Growth Index, 2022
SaaS Companies Are Doubling Down on Product-Led Growth The data is clear! The Product-Led Growth Index 2022, a report from Gainsight, in partnership with RevOps…
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Get Your Board on Board with Product-Led Growth
In today’s SaaS-driven world, software companies are increasingly flipping the script and using their own products to get to the next level. To do this,…
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5 Product Analyses That Put Customers at the Center of Your Product-Led Growth
This ebook is for product professionals that need clarity so that they can continue to be confident in what they are building. Product leaders spend…
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Aligning Responsibilities & Outcomes For Customer Success
How Cross-Functional Teams Influence CS Outcomes Customer success alignment means more than agreeing CS is important. To really make an impact, everyone must be clear…
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