RESOURCES
Ideas to Inspire Your Next Big Win
Expansion Percentage Calculator
How much are you expanding your existing customer base through upsell and cross-sell year-over-year or month-over-month? As a function of the Cost of Acquisition (CAC),…
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Gross Renewal Rate Calculator
This is the total value of contracts renewed minus contracts churned. The key difference between this number and Net Renewal Rate is that it does…
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Net Renewal Rate Calculator
This is the total value of contracts renewed and expanded, whether through upsell or cross-sell, minus contract value churned (includes down-sells). It’s the most fundamental…
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Product-Led Bootcamp Webinar Series
4 Days, 16 Sessions As the scope of the Product landscape matures and expands, so should your efforts for keeping up to date with best practices…
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The Role of Customer Success in Expansion and Renewal
It’s Time to Make Your CS Team a Growth Driver According to the 2022 Customer Success Index, companies are starting to experiment with ways that…
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Enterprise Customer Success Crash Course
Learn how to align your teams seamlessly, from CS to Product to Sales to the C-suite It’s 2022 and 95% of companies Gainsight surveyed this…
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Product-Led Growth Index, 2022
SaaS Companies Are Doubling Down on Product-Led Growth The data is clear! The Product-Led Growth Index 2022, a report from Gainsight, in partnership with RevOps…
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Get Your Board on Board with Product-Led Growth
In today’s SaaS-driven world, software companies are increasingly flipping the script and using their own products to get to the next level. To do this,…
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5 Product Analyses That Put Customers at the Center of Your Product-Led Growth
This ebook is for product professionals that need clarity so that they can continue to be confident in what they are building. Product leaders spend…
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Aligning Responsibilities & Outcomes For Customer Success
How Cross-Functional Teams Influence CS Outcomes Customer success alignment means more than agreeing CS is important. To really make an impact, everyone must be clear…
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Creating An Onboarding Experience Customers Will Love
How To Win At Customer Onboarding Of all of the moments of truth along the customer journey, the onboarding process might be the most impactful…
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Creating Powerful Scorecards That Power Customer Outcomes
Power Customer Outcomes With Powerful Health Scorecards An important milestone for early maturity customer success teams is establishing a meaningful and effective health scorecard. Your…
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Net Retention + Expansion Your Customer Success Revenue Partners
Meet Your Customer Success Revenue Partners Companies across industries recognize the role CS has in driving higher company growth and valuation. But just like anything,…
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Creating Alignment Throughout Your Organization To Support Early Stage Customer Success
Create Organizational Alignment To Your Customer Success Priorities Business transformations are hard! They require significant amounts of patience, energy, and incredible degrees of resilience. Saying…
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The Building Blocks of Customer Success
Learn the basics of customer success and how to measure your progress Building a customer success function can be a daunting task, but it doesn’t…
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The Customer Success Index, 2022
All Signs Point to Growth. New Report Shows Growing ROI of Customer Success. Now available from Gainsight, in partnership with RevOps Squared: The Customer Success…
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PLG Readiness Assessment
Take our PLG readiness assessment to see how your strategy stacks up and discover what you need to do to build a best-in-class PLG strategy.…
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Smarter Not Harder: Launching Customer Success from Scratch
Six simple steps to starting your customer success strategies Customer success is not only an essential part of winning businesses from SaaS to healthcare. It…
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