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Impactful Customer Success teams need integrations that are just as powerful. With Gainsight’s Zoom integration, teams have direct visibility into timeline updates and people records…

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Gainsight’s Journey Orchestrator allows you to deliver superior customer experiences at scale by automatically guiding customers to their desired outcomes. Automatically send routine communications, NPS…

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Gainsight helps you find opportunities from your existing customers and users to unlock new growth. With Gainsight, you achieve growth that withstands the peaks and…

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Leverage your Product to grow in all market conditions As market conditions continue to fluctuate, SaaS organizations look to reliable and predictable ways to meet…

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Turn product experience data into product roadmaps that deliver value and create durable growth for your organization. The Product-Led Growth Index 2022 found that 57%…

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Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…

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Discover what you need and make the right platform choice The Complete Buyer's Guide to Community Software is the comprehensive resource for choosing community software…

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Everything you need to know to launch, grow and maintain your own wildly successful B2B customer community A guide for customer success teams, product leaders…

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Scale human engagements without increasing headcount Gainsight allows you to build and manage a Pooled CSM Model so you can scale your personalized customer success…

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Learn how to implement durable growth strategies even in unreliable markets SaaS companies are experiencing an uncertain future right now. As CEO of Gainsight, Nick…

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Learn how to scale efficiently with CS strategies in an uncertain market. SaaS companies are facing a make-or-break moment right now. The era of “growth…

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Build a durable business that scales with digital customer success. Many companies are collectively facing a sink-or-swim moment, forced to do more with less. But…

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Business growth you can depend on, even in unpredictable markets In the past few years, SaaS companies followed a “growth at all costs” mindset. While…

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Gainsight’s Chief Customer Officer (CCO) Kellie Capote interviewed customer success leaders to get real-time, on-the-ground insights into what works—and what doesn’t. Based on Capote’s Gamechanger webinar…

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Everything you need to know about product experience and how it impacts your growth goals. The customer journey is an essential part of acquisition, expansion,…

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Build durable growth for your enterprise business with the right product analytics. Durable growth requires organizations to remove any possible surprises that might come from…

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Delivering exceptional customer experiences at scale requires the right customer insights. Stop gating reports and dashboards or burdening your admin with custom requests. Self-Service Analytics…

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5 Strategies for quickly evolving your new CS organization The Customer Success Index 2022 revealed that 95% of companies surveyed reported having a CS function…

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Automating value delivery with customer-centric business models Author and consultant Geoffrey Moore provides an illuminating history of customer success and its impact on the future…

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Growth product management is thriving, adding a ton of value for organizations and helping to deliver on commercial goals once relegated to sales and marketing…

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Know What Makes People Click CS team uses product data to inform what they’re doing (encourage expansion through upgrades) CS org can own PX, but…

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Navigate the Obstacles of Today’s Market and Build an Unstoppable Business with Product-Led Growth Join Mickey Alon and Shanee to hear their perspective on the…

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Improve your acquisition and expansion rates with product qualified leads (PQLs) Findings from The Product-Led Growth Index 2022 indicate that free trials using PQLs result…

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To get to the next level in business, you first need to know where you are. The secret to efficient growth lies in your product.…

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Durable growth relies on a data-driven product roadmap Product roadmaps are more than a list of upcoming features—they are a vision for the future of…

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Drive Growth with Customer Success Qualified Leads Customer Success teams are in a unique position to drive revenue growth. Companies that are focused on sustainable…

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Durable growth strategies are on every CS leader’s to-do list, which means everyone is trying to balance human capital, face-to-face engagements, digital-led strategies, and an…

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Learn how companies prioritize product-led growth models and track their success.

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Report shows 10 point disparity between User and Buyers NPS The Customer Success Index 2022 offered a wealth of interesting insights. Most importantly, it highlighted…

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AI-Driven Insights with Impact Analyzer Impact Analyzer is powered by Gainsight’s Horizon AI, the first and only Customer Success platform embedded with AI helping companies…

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Customer Success Managers need a tool to streamline their day-to-day customer management activities and enable them to maximize productivity. Gainsight Home provides CSMs with this…

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Learn why it’s necessary to empower and grow your CS Operations team Moving into post-pandemic times, the evidence of the benefit of CS automation, specifically…

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SaaS companies are doubling their investment in PLG. Here’s how to do that right. In the Product-Led Growth Index 2022, almost half of the companies…

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Cost of Retention shows the amount spent on retention per customer on an annual basis. It’s important to keep in mind that when entering the…

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Net Promoter Score (NPS) is a widely-used metric that measures and evaluates customer loyalty. Customers rank their likelihood of recommending your product or service on…

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Logo Retention is the ratio of renewed contracts to the amount of contracts with the potential to be renewed. This metric shows retention in terms…

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