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Ebook / Guide
Digital Customer Success Maturity Model

Level up your Digital CS in three steps: Personalized, Proactive, and Predictive Often referred to as tech-touch, scaled, or one-to-many Customer Success, Digital Customer Success is defining…

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Ebook / Guide
Unlocking the Secrets of Human-First Digital CS

Unleash the power of human-first Digital Customer Success (Digital CS). If you’re a savvy CS leader, you know that a truly powerful Digital CS strategy,…

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Research
G2 Report for Customer Success

Based on 900+ reviews, Gainsight is the leader in customer success software. In today’s economy, your time is more important than ever. When comparing customer…

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Ebook / Guide
The Evolution of CS Compensation Report (EMEA)

Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report. It’s official: Customer Success (CS) is firmly established at the…

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Ebook / Guide
The Evolution of Customer Success Report

Role Expansion and Compensation in 2023 Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report! It’s official: Customer Success…

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Datasheet
Digital Customer Success Maturity Model

How to Scale a Digital CS Strategy in Three Stages To build a future-proof business, SaaS organizations need to double down on their most durable…

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On-Demand Webinar
Product-Led Bootcamp – PX University Track

Get the latest on helpful use cases, industry best practices, and engagements with your customers. What you'll takeaway: How to get started with Gainsight PX…

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On-Demand Webinar
Product-Led Bootcamp – Customer Success and Net Retention Track

Concentrate on scaling Customer Success, strengthening customer onboarding, and driving renewals. What you'll takeaway: Scale customer success with tech-touch Orchestrate the customer journey and drive…

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On-Demand Webinar
Product-Led Bootcamp – Growth & Growth Marketing Track

Collect best practices in growth marketing for trial experiences, pricing, and launching new products. What you'll takeaway: Learnings about product-led growth and the trial experience:…

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On-Demand Webinar
Product-Led Bootcamp – Product Management Strategy Track

Devise a leading strategy that spans product-market fit, new launches, closed-loop feedback and new features. What you'll takeaway: Methods to create closed-loop feedback with data…

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Ebook / Guide
The Elements of Digital Customer Success for B2B SaaS Companies

Building a Successful Digital-Led CS Program With the recent economic uncertainty, B2B businesses have accelerated their digitization efforts. SaaS companies have become more focused on…

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Ebook / Guide
The DEAR Framework for Customer Health Scoring to Grow and Forecast NRR

Kellie Capote, CCO of Gainsight, Unpacks Her Data-Driven Model to Optimize Deployment, Engagement, Adoption, and ROI for Customers The work of Post-Sales and Customer Success…

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Research
2022 Gartner® Market Guide for B2B Customer Community Platforms

2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…

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Ebook / Guide
How Pooled Customer Success Management Drives Scale and Efficiency

Meet the Customer Success (CS) team model that’s making a splash in the world of digital CS. For nearly a decade, CS has been built…

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Ebook / Guide
CIO Secrets to Successfully Managing Technology Budget Cuts

Karl Mosgofian, Your Friendly Neighborhood CIO of Gainsight, spills his secrets on how to talk to CIOs about tech spend. SaaS companies everywhere are taking…

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Datasheet
Gainsight Essentials Journey Orchestrator

Something companies struggle with most is delivering consistent experiences from customer to customer. Often times, companies find themselves simply checking boxes on their engagements without…

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Template
10 Essential Email Templates To Jumpstart Your Digital-Led CS Strategy

Crafting a scalable customer journey for your CS program requires email communications that will help drive your digital-led strategy. We partnered with Growth Molecules™ to create a…

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Ebook / Guide
Best Practices for Effective Product Experiences

How to Proactively Drive Exceptional Product Experiences in Challenging Times Every experience with your product is an opportunity for your users to churn—or embark on…

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Video
How nCloud Kick-Starts Your Gainsight Journey

Learn how nCloud delivered more than 500 Gainsight implementations, helping them get up to speed quickly with Gainsight Essentials.

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Ebook / Guide
The Digital Customer Success Kit for Savvy SaaS Companies

Digital-Led Strategies to Drive Value for Every Customer at Every Opportunity As the SaaS market enters a new phase, leaders are looking for ways to…

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Benchmark
Benchmark: Product-Led Growth Readiness

Lead your organization’s shift to product-led growth (PLG) According to findings from The Product-Led Growth Index 2022, 42% of companies who are not using PLG…

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Datasheet
Gainsight Essentials Crawl-Walk-Run

On the road of creating a sustainable, scalable business, Gainsight helps organizations smooth out the twists, turns and bumps. Whether you're just getting started with…

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Ebook / Guide
Creating a Company-Wide Culture of Customer Centricity

Unlock the Power of CS to Connect the Entire Enterprise Around a Seamless Customer Experience Customer success is a department, but it’s also an ethos.…

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Ebook / Guide
The Essential Guide to Budgeting for CS and Durable Growth

As CFOs look towards more conservative budgets, Customer Success (CS) leaders want to make sure they secure adequate funding for their teams. So, what can…

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Ebook / Guide
An Investor’s Perspective on Sustainable Growth

Trade Good for Great With Two-Way Players in Sales and CS In Sales and CS, two-way players elevate the game. At Pulse 2022 in San…

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Datasheet
Limiting Surprises with Gainsight Health Scores

Companies need a consistent way to identify, visualize, and quantify the health of their customer base. It is important to keep a close eye in…

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Ebook / Guide
Achieving Growth With Positive Product Experiences

New research from Harvard Business Review Analytic Services Sponsored by Gainsight PX The results of the latest research from Harvard Business Review Analytic Services leave…

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Ebook / Guide
The Ultimate Tech Stack for Product-Led Growth

The Tools You Need For Targeted, Durable Growth Leading SaaS companies are adopting product-led growth models to drive efficient, durable growth. Rather than obsessing over…

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Ebook / Guide
Customer Success Buyer’s Guide : Healthcare Edition

The healthcare industry is in the middle of a digital transformation. As more healthcare organizations move away from on-prem software to subscription models, companies are…

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Ebook / Guide
Ultimate Guide to Becoming a Customer Success Leader

Ready to find your next leadership role in the growing field of Customer Success? Gainsight CEO Nick Mehta shares his career-plotting secrets. No metric is…

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Datasheet
Power your Customer Success Strategy with Gainsight’s Zoom Integration

Impactful Customer Success teams need integrations that are just as powerful. With Gainsight’s Zoom integration, teams have direct visibility into timeline updates and people records…

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Datasheet
Deliver Powerful Customer Journeys in Minutes

Gainsight’s Journey Orchestrator allows you to deliver superior customer experiences at scale by automatically guiding customers to their desired outcomes. Automatically send routine communications, NPS…

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