RESOURCES
Ideas to Inspire Your Next Big Win
Compare community management software with real customer reviews. As businesses think about efficiency, digital strategies become a cornerstone for doing more with less. This resource…
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Level up your Digital CS in three steps: Personalized, Proactive, and Predictive Often referred to as tech-touch, scaled, or one-to-many Customer Success, Digital Customer Success is defining…
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Unleash the power of human-first Digital Customer Success (Digital CS). If you’re a savvy CS leader, you know that a truly powerful Digital CS strategy,…
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Based on 900+ reviews, Gainsight is the leader in customer success software. In today’s economy, your time is more important than ever. When comparing customer…
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Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report. It’s official: Customer Success (CS) is firmly established at the…
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Now available from Gainsight, in partnership with RevOps Squared: The Evolution of Customer Success Report! It’s official: Customer Success (CS) is firmly established at the…
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How to Scale a Digital CS Strategy in Three Stages To build a future-proof business, SaaS organizations need to double down on their most durable…
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Building a Successful Digital-Led CS Program With the recent economic uncertainty, B2B businesses have accelerated their digitization efforts. SaaS companies have become more focused on…
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Kellie Capote, CCO of Gainsight, Unpacks Her Data-Driven Model to Optimize Deployment, Engagement, Adoption, and ROI for Customers The work of Post-Sales and Customer Success…
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2024 Gartner® Market Guide for B2B Customer Community Platforms has recognized 8 vendors as Representative Vendors. In this report, Gartner states, "Community management is an…
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Meet the Customer Success (CS) team model that’s making a splash in the world of digital CS. For nearly a decade, CS has been built…
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Karl Mosgofian, Your Friendly Neighborhood CIO of Gainsight, spills his secrets on how to talk to CIOs about tech spend. SaaS companies everywhere are taking…
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Something companies struggle with most is delivering consistent experiences from customer to customer. Often times, companies find themselves simply checking boxes on their engagements without…
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Crafting a scalable customer journey for your CS program requires email communications that will help drive your digital-led strategy. We partnered with Growth Molecules™ to create a…
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How to Proactively Drive Exceptional Product Experiences in Challenging Times Every experience with your product is an opportunity for your users to churn—or embark on…
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Learn how nCloud delivered more than 500 Gainsight implementations, helping them get up to speed quickly with Gainsight Essentials.
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Digital-Led Strategies to Drive Value for Every Customer at Every Opportunity As the SaaS market enters a new phase, leaders are looking for ways to…
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Lead your organization’s shift to product-led growth (PLG) According to findings from The Product-Led Growth Index 2022, 42% of companies who are not using PLG…
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On the road of creating a sustainable, scalable business, Gainsight helps organizations smooth out the twists, turns and bumps. Whether you're just getting started with…
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Unlock the Power of CS to Connect the Entire Enterprise Around a Seamless Customer Experience Customer success is a department, but it’s also an ethos.…
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As CFOs look towards more conservative budgets, Customer Success (CS) leaders want to make sure they secure adequate funding for their teams. So, what can…
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Trade Good for Great With Two-Way Players in Sales and CS In Sales and CS, two-way players elevate the game. At Pulse 2022 in San…
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Companies need a consistent way to identify, visualize, and quantify the health of their customer base. It is important to keep a close eye in…
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New research from Harvard Business Review Analytic Services Sponsored by Gainsight PX The results of the latest research from Harvard Business Review Analytic Services leave…
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The Tools You Need For Targeted, Durable Growth Leading SaaS companies are adopting product-led growth models to drive efficient, durable growth. Rather than obsessing over…
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The healthcare industry is in the middle of a digital transformation. As more healthcare organizations move away from on-prem software to subscription models, companies are…
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Ready to find your next leadership role in the growing field of Customer Success? Gainsight CEO Nick Mehta shares his career-plotting secrets. No metric is…
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Impactful Customer Success teams need integrations that are just as powerful. With Gainsight’s Zoom integration, teams have direct visibility into timeline updates and people records…
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Gainsight’s Journey Orchestrator allows you to deliver superior customer experiences at scale by automatically guiding customers to their desired outcomes. Automatically send routine communications, NPS…
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Gainsight helps you find opportunities from your existing customers and users to unlock new growth. With Gainsight, you achieve growth that withstands the peaks and…
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Leverage your Product to grow in all market conditions As market conditions continue to fluctuate, SaaS organizations look to reliable and predictable ways to meet…
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Turn product experience data into product roadmaps that deliver value and create durable growth for your organization. The Product-Led Growth Index 2022 found that 57%…
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Deal expansion is a top goal for many organizations — it’s easier and less costly to upsell a happy customer than to land a new…
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Discover what you need and make the right platform choice The Complete Buyer's Guide to Community Software is the comprehensive resource for choosing community software…
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