G2 Crowd Grid for Customer Success Image

G2 Crowd Grid for Customer Success

Gainsight is proud to be recognized by G2 Crowd as a Leader in its Spring 2017 Customer Success Grid Report. G2 Crowd’s reports are based on robust data science including market presence, customer satisfaction, rating quality, and more. If you’re in the market for a Customer Success solution, this report needs to be a key element of your evaluation.

The Spring 2018 Customer Success Grid Report is now available! We’re thrilled that we’ve been acknowledged as a Leader in the Customer Success platform space for two years running. Check out the latest G2 Crowd Grid to see the most up-to-date information on the Customer Success platforms you should be evaluating.
Click here to download the Spring 2018 Customer Success Grid Report.

What’s in the Grid?

G2 Crowd’s latest Customer Success Software Grid is a four-quadrant view of the available software solutions for managing Customer Success ranked across two axes: Market Presence and Customer Satisfaction. These scores are algorithmically determined by a weighted combination of G2 Crowd reviews, NPS, third-party rankings, and other objective, aggregated quantities. When you download this report, you’ll get:

  • The visual Grid chart
  • In-depth definition of the criteria for inclusion
  • Detailed explanation of scoring methodology
  • Exploded view of each numerical factor making up the total score
  • Product-by-product breakdown of G2 Crowd data on Gainsight, ClientSuccess, Natero, Totango, and others
  • Other valuable Customer Success software data