Gainsight is proud to be recognized by G2 Crowd as a Leader in its Spring 2017 Customer Success Grid Report. G2 Crowd's reports are based on robust data science including market presence, customer satisfaction, rating quality, and more. If you’re in the market for a Customer Success solution, this report needs to be a key element of your evaluation.
What's in the Grid?
G2 Crowd's latest Customer Success Software Grid is a four-quadrant view of the available software solutions for managing Customer Success ranked across two axes: Market Presence and Customer Satisfaction. These scores are algorithmically determined by a weighted combination of G2 Crowd reviews, NPS, third-party rankings, and other objective, aggregated quantities. When you download this report, you'll get:
- The visual Grid chart
- In-depth definition of the criteria for inclusion
- Detailed explanation of scoring methodology
- Exploded view of each numerical factor making up the total score
- Product-by-product breakdown of G2 Crowd data on Gainsight, ClientSuccess, Natero, Totango, and others
- Other valuable Customer Success software data