Understand how customers are using new features to drive roadmap prioritization and feature specification.
Gainsight, the first and only complete Customer Success solution, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The company’s SaaS solution uses predictive analytics to drive revenue from sales, usage, support, survey and other sources of external customer data. Discover more about it’s capabilities when you download this guide.
- Utilize our out of the box integrations with Mixpanel, Google Analytics, Segment.io to track user actions
- Measure engagement by monitoring the actions that people take in your application and quickly toggle between the time intervals to look at your top features and power users by quarter, month and day
- Leverage user data in conjunction with billing, support and survey data to get a holistic view of the customer