This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. Listen to the full recording here. Every year, we gather members from our C-Suite to answer your questions on budgeting for Customer Success. Budgeting is a highly collaborative process; although each department has their own
Allison Pickens Named Chief Operating Officer Demonstrating C-Suite Pathway for Customer Success Leaders [San Francisco – September 24, 2018] — Gainsight™, the Customer Success company, today announced several updates to its management team, including functional expansions and new senior leadership positions. Allison Pickens, previous Chief Customer Officer, has been appointed Chief Operating Officer of Gainsight,
A common question we hear from customers and prospects all of the time is, "How does your Support team use Gainsight? At Gainsight, Allison Pickens, our Chief Customer Officer, owns the Customer Success Organization, which includes Onboarding, Services, Client Outcomes, Technical Account Managers, Customer Support, and Operations. Customer Success is not a siloed department but
New Data Architecture, AI and Machine Learning Capabilities Help Companies Drive Customer Outcomes at Scale [San Mateo – April 11, 2018] — Gainsight™, the Customer Success company, today unveiled a series of data analytics capabilities to its Customer Success platform that provide data-driven insights and proactive suggestions to better manage and service customers. In addition,
Addition of Kirsten Helvey to Board of Directors Adds Practitioner Experience to the Customer Success Leader [San Francisco – April 6, 2018] — Gainsight™, the Customer Success company, today announced the addition of two executive hires: IT expert and business leader, Karl Mosgofian, has joined the company as Chief Information Officer, and HR veteran,
It’s incredibly easy to say you put customers’ success at the heart of your business. Including ‘Customer Success’ in job titles can feel like action, as can adding buzz terms like “Customer-First” to your mission statement. However, without incorporating Customer Success Thinking in each part of the business—and across each prospect/customer touchpoint from pre-sale to
Who run the world? When it comes to the world of Customer Success, these ladies are leading the way. Their ideas are making businesses around the globe rethink customer relationships and how they deliver value. So what better day to celebrate their strength and successes than International Women’s Day? If you’re not following these seven
BETH COMSTOCK, Change Maker and Author A marketing veteran and torch bearer for women in business, Beth Comstock has contributed to the rise of well-known companies like General Electric, Hulu, and NBC Universal. A former Vice Chair of GE of 25 years, Beth has been featured in many notable publications including New York Times, Fortune,
One of the best parts of my job as CEO of Gainsight is seeing individuals with responsibility aligned to customer needs moving up in their own personal careers. And one of the hottest trends in enterprise businesses is to appoint one person with end-to-end operational responsibility for Customer Success and Customer Experience. While the title may
If I had a genie, one of the things I would wish for (after more wishes and a Steelers Super Bowl win) is an extra month between the end of our current fiscal year and the start of our next.* It feels like every year, you go from the stress of closing strong to the