TRUSTED BY LEADING BRANDS
reduction in month/month churn
increase in efficiency for CSMs
Make customer data and insight easily accessible.
- Leverage data from other business systems and easily visualize trends in your book of business with easy-to-build Reports & Dashboards
- Uncover trends and insights with the power to easily consolidate and combine customer information from multiple sources and records
- Provide visibility into adoption data trends to surface risks quickly and facilitate better customer conversations
Get a complete picture of customer health.
- Deeply understand each individual customer with C360, providing a holistic view of their health
- Track every interaction with your customer using Timeline, whether it’s a call, email, or meeting
- Easily understand customer health with accurate health Scorecards that mirror the nuance and structure of your business
Create consistent workflows and processes.
- Leverage our robust Rules Engine to automatically trigger alerts to CSMs so they can quickly address churn risks or expansion opportunities
- Provide CSMs with best-practice Playbooks to ensure consistency across your entire customer base
- Create collaborative Customer Goals and Success Plans to align your customer-facing teams around key customer initiatives and objectives while tracking progress and showcasing value
“Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available.“
GameChanger Playbook Series - The 10X Team: Secrets to CS Scale from the GameChangers at Intellishift
In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Clients want more than just adoption; they expect their investments to lead to tangible outcomes and value. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. Another pressing problem plaguing customer success? How to manage and operationalize scale.
In these conversations, we talk with customer success leaders who are role models for others who want to serve customers better. Arvind Stokes, VP of Customer Success and Support at Omada Health, certainly fits the bill. Today we find out why the “digital hospital” needed to change the way it managed clients, how Arvind led the customer success transformation, and what’s happened at Omada Health as a result.
Gainsight will help you get ahead of the problem by combining aggregated data for problem identification, along with consistent experiences across playbooks, success plans, timelines and more.