Improve Your Customer Visibility
Create a single source of truth by centralizing your customer data.

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Empower Your Team With a Unified View of Customer Data
Increase customer visibility for your post-sales teams so they can drive the outcomes your customers desire. Gainsight will help you ensure customers will renew and expand by providing a single source of customer data, collaboration tools that align your entire company around customer ROI, insights to drive greater value, and much more.
35%
reduction in month/month churn
50%
increase in CSM efficiency
Unify
Make customer data and insight easily accessible.
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Leverage data from other business systems and easily visualize trends in your book of business with easy-to-build Reports & Dashboards
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Uncover trends and insights with the power to easily consolidate and combine customer information from multiple sources and records
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Provide visibility into adoption data trends to surface risks quickly and facilitate better customer conversations

Understand
Get a complete picture of customer health.
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Deeply understand each individual customer with C360, providing a holistic view of their health
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Track every interaction with your customer using Timeline, whether it’s a call, email, or meeting
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Easily understand customer health with accurate health Scorecards that mirror the nuance and structure of your business

Enable
Create consistent workflows and processes.
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Leverage our robust Rules Engine to automatically trigger alerts to CSMs so they can quickly address churn risks or expansion opportunities
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Provide CSMs with best-practice Playbooks to ensure consistency across your entire customer base
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Create collaborative Customer Goals and Success Plans to align your customer-facing teams around key customer initiatives and objectives while tracking progress and showcasing value

Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available.
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