Gainsight for Product Experience Teams
Gainsight PX’s combines deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences.
Measure every aspect of your product experience
Gainsight PX enables you to track every step of each user's journey to fully understand how they're interacting with your product over time.
- Save Time by instantly capturing every interaction across all devices, channels, and touchpoints - no tagging or code required
- Unify behavioral, contextual and transactional data across users, accounts or custom segments for a more complete view
- Make Better Decisions with fully integrated reports designed to help you measure and visualize every aspect of your user experience
Create elegant product experiences with no technical effort
With incredible precision, engage specific user segments based on time, user behavior, in-product interactions, and more - across all devices and channels.
You don’t need to be a technical expert to create in-product engagements, either; Gainsight PX comes with a gallery of templates to start from, and its drag-and-drop editor makes it easy to customize.
- Personalize the product experience for every user at scale with contextual and timely engagements
- Accelerate product adoption by putting a spotlight on new or critical features and then guiding users at scale on how to use it
- Reduce Product escalations by enabling users to learn your product while finding the answers to common questions without ever needing to contact support
Hear directly from users on what they like and dislike when it matters most
Understand what users want and need to create a better product experience. Gainsight PX makes it easy for users to share feedback with in-product and email-based surveys.
- Increase relevancy of user feedback by triggering in-product surveys to specific segments, or to users after specific product usage requirements are met
- Flexible survey options allow you to create custom, multi-question, multiple-choice, ratings and open-ended surveys
- Track and improve product experience over time and provide visibility into results across the company