Gainsight for Renewals Management
Maximize Customer Lifetime Value with Gainsight Renewals Management
Manage Renewals Effectively
Use Cockpit to run an efficient renewals process that supports cross-functional collaboration and ensures no renewal slips through the cracks.
- Automatically assign a Call To Action 90 days before renewal
- Leverage playbook tasks to drive consistency & collaboration
- Track progress on every renewal in one place
See Customer Data in One Place
Unify disparate data sources to get a single source of truth on customer data and health in the Customer360.
- Efficiently prepare for renewal conversations by seeing all customer data in one place
- Review survey responses and support cases
- Review health score trends and customer engagement history
Demonstrate Customer Value
Use Gainsight to help prove value to your customers and make securing renewals easy.
- Quickly generate slides to summarize the relationship and progress with Success Snapshots
- Send automatic emails about adoption in advance of the renewal through CoPilot
- Capture customer goals and track progress to demonstrate ROI with Success Plans
Forecast hiring needs, uncover causes of churn and success, and share renewals progress with your management team.
- Report on upcoming renewals by team member and health/churn risk
- Share an internal dashboard with key executives and stakeholders showing renewals
- Learn about churn trends to drive improvements across the board