Stay ahead of risk, increase revenue, and boost team productivity with Gainsight
Gainsight brings together AI insights and orchestrated workflows to help CS teams move faster, cover more accounts, spot risk months earlier, and deliver revenue impact across the customer lifecycle.
Powering Retention, Growth, and Productivity for Leading Enterprise Companies
See the difference in productivity, churn, expansion, and forecasts
Customer 360 & Health
Get a 360° View of Every Account and Relationship
Prep faster and focus where it will make the most impact with a real-time view of health, engagement, product usage, and goals in one place at both the account and relationship level.
AI Insights
Uncover Hidden Signals Into Risk and Growth
Surface unstructured signals like negative sentiment, disengaged or silent executives, and accounts going dark so you can stay ahead of churn, catch relationship breakdowns early, and make sure your team is focused where it counts.
Digital Orchestration
Reach the Right Customers at the Right Moment, Automatically
Combine automated emails, in-app guides, Slack messages, and human outreach into one journey, so you can scale digital customer success, stay ahead of risk, and keep customers on the path to success.
Renewals and Expansion
Keep Revenue on Track and Increase Expansion ARR
Get a complete view of renewals, risk, and expansion across your customer base. Gainsight helps you identify opportunities early, prioritize the right accounts, and trigger customer-qualified leads (CSQLs), so Sales and CS can move in lockstep.
Success Planning & Playbooks
Make Customer Outcomes Visible and Repeatable
Create shared success plans tied to real business outcomes, guide teams with repeatable playbooks, and keep both sides accountable through collaborative portals.
Customer Feedback
Turn Customer Feedback Into Clear Next Steps
Capture what customers are telling you across conversations, surveys, and notes, then route it to the right owner and workflow so issues get addressed faster and product priorities stay grounded in real demand.
Through Partner Customer Success
Scale Through Partners without Losing Control
Give partners the right data, tasks, and workflows to execute your post-sales motion, while you maintain clear oversight into progress, risk, and outcomes across every account.
A Leader in the Gartner Magic Quadrant for Customer Success Platforms
Recognized as a Leader for our ability to execute at scale and support complex portfolios, operational reliability, and predictable CS outcomes.
A Leader in The Forrester Wave™: Customer Success Platforms
Recognized as a Leader for advancing CS maturity, turning insight into action, driving expansion, and aligning CS to revenue.
Customer Success with Fewer Surprises and More Control
Work smarter, stay ahead of risk, and turn CS into a driver of efficient, predictable growth.
Don’t Just Take Our Word for It
Join the most active CS community in the world.
