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Instructional Designer vs. Customer Success Manager: Who Knows Your Customers’ Better (and Does It Really Matter)?
Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard…
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The Evolution Of Customer Success In The Digital Age
The role of Customer Success has undeniably been one of change in the last few years. With teams being downsized and CSMs being held accountable…
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3 Tips for Developing Courses Your Customers Will Love
Kevin Costner's famous quote from Field of Dreams, “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital…
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How to Prove the ROI of Your Online Training Program
As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative.…
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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education
At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That's why we've…
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Customer Education & Training: The Investment That Keeps on Giving
The Customer Success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result,…
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Why It’s Time to Slash Your Reliance on Manual Customer Training
Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had its day. But it’s quickly falling out of favor, diminishing the…
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How Learning Is Transforming the CX Landscape
There’s more competition than ever. But, why? The cost of starting a business is lower than ever, products are commoditized, and markets are saturated, which…
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Customer Education Managers & Customer Success Managers: Who Does What?
Customer success is firmly entrenched in the SaaS business model. According to a 2020 study by TSIA, more than 90% of organizations had a dedicated customer…
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Customer Education and Community: The Scale Engines of Customer Success
The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. Many leaders say they’re focused on building…
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Getting Started With Customer Academy Content Using Gen AI
You searched for your LMS, went through the RFP process, implemented the platform, and are preparing for launch. But first, you need content. We often…
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How to Turn a Traditional Help Center into Online Training Powerhouse
Consumers have made it clear that customer experience reigns supreme and they're willing to pay more for it. Part of that experience is how you train…
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How to Start an Academy with Limited Resources, Bandwidth, and Budget
Customer Success professionals are under more pressure than ever. Manage more accounts. Secure more renewals and customer expansion opportunities. Increase Net Revenue Retention (NRR). Drive product…
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LMS Platforms: Everything You Need to Know in 2023
What's an LMS Platform? So, what's an LMS platform? An LMS platform or learning management system is a software platform you can use to create, manage, deliver…
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17 LMS Features to Train Your Customers
The learning management system (LMS) market continues to grow — the market's expected to grow from around $16b in 2022 to nearly $41b by 2029, representing a…
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What’s an LMS? Benefits, Types, Features, Cost and More
This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS…
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How to Improve Product Knowledge with Online Learning
If you're not already prioritizing product knowledge, it's time. Learning how to improve product knowledge is one of the best steps toward creating a happier…
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A Guide to End User Training Best Practices
What is Customer Education and Why is It So Important? End-user education is one of the most important parts of providing a good customer experience.…
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What’s Embedded Learning and Why Do You Need It?
Online learning is one of the most effective ways to teach users how to succeed with new tools and features. However, there are many different…
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What’s A Customer Training LMS?
The customer journey does not stop as soon as a customer makes their first purchase; in fact, there’s a long way left to go. After…
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What’s a Customer Onboarding Template And Why You Need One
So, you want customers coming back again and again? Of course, you do. Here's the secret: customer education. When done right, customer education equips your customers…
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What’s a Customer Health Score and How to Improve It?
What's a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to…
Check It Out What’s Customer Enablement?
Today, most customers expect a lot out of the buying process — more than ever before. They don’t just want to be shown a product…
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Customer Education Tools
Adopting a customer-centric mindset is more important than ever. Here's proof: 66% of customers expect companies to understand their needs. Customer-centric companies are 60% more profitable…
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Customer Education Statistics You Need to Know
The rise of customer education is hard — no, impossible — to ignore. As more companies realize the benefits of customer education and how it can improve…
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Customer Education for Saas Companies: How to Use It to Drive Product Adoption
What is customer education and why's it important for SaaS companies? Customer education is a strategy you can use to improve the customer experience, product…
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Client Onboarding Software
Nothing has a more significant impact on retention and churn more than onboarding. So, how can you make sure you do it the right way?…
Check It Out Your All-in-One Guide to a Customer Education LMS
What’s a Customer Education LMS? A customer education LMS or customer training LMS is a software application for managing and delivering digital customer education programs.…
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Customer Education Software: A Guide
Successful product companies have one thing in common: Happy customers. Happy customers also have something in common: They know how to use the product in play. The…
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Customer Education KPIs You Need to Know
Customer education is a critical part of most SaaS business models. Software products have notoriously steep learning curves, and even when they aren’t terribly complex,…
Check It Out Ten Customer Education Best Practices
A customer education program isn't something you can just launch without much thought. Some thought is required. Here are 10 customer education best practices. Customer…
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What’s Customer Education? Strategies, Best Practices, and More
Whether you’re B2B, B2C or B2XYZ, your customers have higher expectations and more choices than ever. In the business of digital technology, the barriers to…
Check It Out The What, Why, and How of Customer Adoption
Customer adoption is a very important element of a successful business, yet it’s still sometimes misunderstood. So, let’s ask ourselves: What’s customer adoption, why’s it…
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Custom LMS 101
A custom LMS gives you the flexibility to completely tailor the learning experience exactly how you want for your customers, employees, partners or workforce. Customer, employee and…
Check It Out What is Blended Learning? Types, Examples, and Everything Else
It may be tempting to take your entire customer, employee or partner education program online. But wait. As we get back to in-person everything (fingers crossed), completely abandoning in-person training…
Check It Out Your Complete Guide to Customer Expansion in 2023
The shifting sands of the B2B world are causing costly customer acquisition engines to slow down. Revenue declines are following suit. For B2B companies dealing with shrinking…
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