Bring back your personal voice with Gainsight for RingCentral Image

Bring back your personal voice with Gainsight for RingCentral

By David Lee

Many of the tools and processes that Customer Success Managers (CSMs) use in their daily jobs are there to gain efficiency –and are designed to help them serve a growing number of customers in perpetually less time. Often this can mean there’s less one-on-one time with customers in an effort to address all the demands across your customer portfolio.

While the need for efficiency in a CSM’s life is undeniable, sometimes there is no substitute for picking up the phone and giving your customer a call. A brief phone call can have a greater impact on a customer’s health and go a long way to establish a solid, open relationship.

Through Gainsight’s integration with RingCentral, you can bring the power of the personal phone call back into your daily routine without losing efficiency.

About the Integration

The integration presents phone numbers within your favourite Gainsight screens and powers click-to-dial functionality with RingCentral’s cloud communications system. Once integrated, your CSMs can incorporate the personal touch of a one-on-one phone call into their daily workflow in Gainsight.

  • Add the Customer’s phone number to your favourite view in the Gainsight Customer Tab to access the list of customers you need to call today

Customer Tab
Manage your customer calls with the Customers tab

  • Click to directly call any contact at the Customer from a report on the C360. You can modify these reports to only display certain contacts. For example, only display your Executive Sponsors to get to your phone call faster.

C360
Call contacts directly from the customer’s C360 page

Visit the App Gallery listing to learn more about the integration.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions. RingCentral’s cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to Enterprises globally. RingCentral, Business Communications Made Simple. RingCentral is headquartered in Belmont, Calif. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

About Gainsight

Gainsight provides the leading solution for Customer Success to help businesses grow faster by reducing churn, increasing upsell and driving advocacy among customers Learn More

Picture of David Lee
David Lee VP of Platform Products at RingCentral

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