Introducing PulseLocal – The Next Chapter of Pulse Image

Introducing PulseLocal – The Next Chapter of Pulse

By Anthony Kennada

When we first planned the Pulse Conference back in 2013, nothing could have prepared us for the response from the community.  You see, other departments within a business have their own traditions.  Sales has Dreamforce or the annual President’s Club trip for high-achieving reps. Marketing has the Marketo Summit, countless meet-ups, and even national organizations like the Business Marketing Association (BMA) or American Marketing Association (AMA). Customer Success needed a home, and we’re very proud to have built the Pulse brand to serve as that connective tissue for our emerging practice.

But you’ll notice that other job functions have much more than just an annual conference to attend—there are networking opportunities, local meet-ups, and even function-specific professional associations.  The other departments have an ecosystem of resources to learn, network and grow their careers, and it’s time that Customer Success had the same.

Over the course of the next several months, we will be releasing our broader vision for the Pulse brand that we’ve been building that goes beyond our annual conference in San Francisco.  The first evolution will be an initiative that we’re calling PulseLocal, which I’m excited to share a little more about in this post.

PulseLocal is a group of local networking communities of Customer Success leaders that meet monthly to network, share their experiences, and develop great programs and relationships to lead their world in Customer Success.  We have already “soft-launched” PulseLocal in 12 cities across the country and are actively working on new expansion markets. The inaugural “class” of PulseLocal chapters includes networking groups in San Francisco, New York, Los Angeles, Boston, Atlanta, Phoenix, St. Louis, Pittsburgh, Dallas, Portland, Chicago, and Seattle.

Why PulseLocal?

One of the most exciting aspects of the Pulse Conference are relationships that are made in Customer Success. Frankly, they don’t happen enough, and for the folks who are yet to make the trip out to San Francisco, those opportunities have not emerged at scale at the local level. This goes beyond listening to guest speakers and case studies, but jumping headfirst into the conversation with your peers at home, sharing your experiences, and developing the kind of relationships that tend to follow you throughout your career.

What is PulseLocal?

The promise of the Pulse brand continues to be one of building the framework of the growing Customer Success industry without a vendor pitch, and PulseLocal will inherit that same commitment as the network-effect expands from city to city. In fact, no one from Gainsight will even show up to the events!

Each city is managed by a chapter president who has demonstrated local leadership in Customer Success.  The chapter presidents are supported on the backend by Gainsight for any operational duties like community management, event planning, and communications. They, in turn, can diligently focus on a) their day job, but b) facilitating the relationships and discussions at the community level.

As a member of a PulseLocal community, you can benefit from:

  • Local meetings and networking receptions every month, always free to join.
  • Dedicated online discussion community for your peers, locals only.
  • Discounted registration for Pulse 2015 this May in San Francisco, CA.
  • Network “homecoming” reception at Pulse every year to celebrate in style.

If you would like to join an active PulseLocal community, please find your city link below and sign up today. If your city is not listed, and you’re interested in becoming a chapter president, please email to learn more.

  • PulseLocal New York (join now)
  • PulseLocal Boston (join now)
  • PulseLocal Atlanta (join now)
  • PulseLocal Phoenix (join now)
  • PulseLocal St. Louis (join now)
  • PulseLocal Pittsburgh (join now)
  • PulseLocal San Francisco (Coming in Oct)
  • PulseLocal Los Angeles (Coming in Oct)
  • PulseLocal Dallas (Coming in Oct)
  • PulseLocal Portland (Coming in Oct)
  • PulseLocal Seattle (Coming in Oct)
  • PulseLocal Chicago (Coming in Oct)

This is only the beginning. Stay tuned for more exciting news about Pulse and new ways to get involved in shaping the future of Customer Success!


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  1. Mike Bilsborough
    Sep 22nd, 2014Reply

    Very much looking forward to seeing this go international! Next stop London?

  2. Allison Wahl
    Oct 12th, 2014Reply

    Looking forward to the launch of the San Francisco chapter (please notify me once more information is available). Attended the inaugural event for the Boston chapter and it was great, but I live and work on behalf of Brainshark in SF now. Can’t wait to continue the momentum and connect with the local Success Community!

  3. Pat Kelly
    Oct 15th, 2014Reply

    Inaugural meeting for PulseLocal Boston happened last week and was hosted at Brainshark. Great conversation and some great ideas for future conversations. We are looking forward to next month’s meeting and always looking for more CS professionals in Boston to join us!

  4. Katie DeCarlo
    Oct 29th, 2014Reply

    I hope to be a part of the San Francisco chapter as soon as it launches!

  5. […] super excited about PulseLocal, 25 chapters so far and growing in EMEA as […]

  6. Jen Peters
    Jun 9th, 2017Reply

    Can’t wait to join in Seattle!

  7. Steve Hueber
    Jul 19th, 2017Reply

    We have a growing market in Indianapolis, and would to help launch a Pulse Local chapter in our city. Between Genesys, Salesforce, and others, there is a growing market of CSM professionals. Please let me know how I can help!

    • Matthew Klassen
      Jul 19th, 2017Reply

      That’s so exciting, Steve! We’re hearing a lot of really cool things about Indianapolis. I’ll make sure someone gets in touch with you about this. Thanks!

  8. Jen Peters
    Oct 31st, 2017Reply

    Any updates for Pulse Local in Seattle?