Blog

There’s no question: AI is on fire. In North America alone, total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b…

Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to…

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of…

What’s an LMS Platform? So, what’s an LMS platform? An LMS platform or learning management system is a software platform you can use to create, manage, deliver…

It’s been said that success is a two-way street. Here at Gainsight, we prefer to say that success is a bi-directional integration, because, well, we’re…

Whether you’re a parent, a pet parent, or the founder of a business, you know there’s nothing more satisfying than watching someone or something you…

Pulse takes the Big Apple! That’s a wrap on Pulse Encore NYC, where attendees joined a more intimate Pulse experience filled with insightful sessions, all-star…

We’ve all been in a situation where a customer’s health score doesn’t match reality. But how do we figure out what’s really going on with…

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. Today, CS teams must…

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels…

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. But training can pay dividends before a sale, leading…

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools…

The learning management system (LMS) market continues to grow — the market’s expected to grow from around $16b in 2022 to nearly $41b by 2029, representing a…

This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS…

In a market where retention and customer expansion are a top priority for revenue growth, the effectiveness of health scoring can be a game-changer. You’ll…

If you’re not already prioritizing product knowledge, it’s time. Learning how to improve product knowledge is one of the best steps toward creating a happier…

What is Customer Education and Why is It So Important? End-user education is one of the most important parts of providing a good customer experience.…

In a recent episode of Mehtaphysical Musings, Gainsight CEO Nick Mehta spoke with Lauren Kenndey, Head of Customer Success (CS) at Glean. Kennedy is a…

Online learning is one of the most effective ways to teach users how to succeed with new tools and features. However, there are many different…

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and…

Choosing a new technology for your team can be a daunting task—especially a platform powerful enough to support your Customer Success operation. That’s why at…

The customer journey does not stop as soon as a customer makes their first purchase; in fact, there’s a long way left to go. After…

What’s a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to…

Today’s customers expect momentum, not just onboarding. B2B SaaS products can feel complex. Slow starts and scattered guidance can stall adoption fast. Customer enablement helps…

Adopting a customer-centric mindset is more important than ever. Here’s proof: 66% of customers expect companies to understand their needs. Customer-centric companies are 60% more profitable…

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have…

The rise of customer education is hard — no, impossible — to ignore.  As more companies realize the benefits of customer education and how it can improve…

What is customer education and why’s it important for SaaS companies? Customer education is a strategy you can use to improve the customer experience, product…

In the most recent episode of Mehtaphysical Musings, I sat down with Nikki Bishop, Customer Success (CS) Leader, to discuss everything from getting started with…

Nothing has a more significant impact on retention and churn more than onboarding. So, how can you make sure you do it the right way?…

What’s a Customer Education LMS? A customer education LMS or customer training LMS is a software application for managing and delivering digital customer education programs.…

Successful product companies have one thing in common: Happy customers. Happy customers also have something in common: They know how to use the product in play. The…

Customer education is a critical part of most SaaS business models. Software products have notoriously steep learning curves, and even when they aren’t terribly complex,…

A customer education program isn’t something you can just launch without much thought. Some thought is required. Here are 10 customer education best practices. Customer…

When we started Staircase AI, everyone was skeptical about AI. We would often hear concerns from revenue intelligence and CS leaders saying things such as: “It…

When customers buy from you, a pact is created. It says: You’re not only committed to delivering your products or services, but also the positive…