Beyond the Spreadsheet: A Masterclass for Workflow Scaling

In a world where the notion of hiring another CSM is no longer feasible, you need a platform that makes it easier to work with all types of customers. The right platform allows you to reach your self-service customers while offloading work for existing CSMs when managing their most enterprise clients. But how do you maintain a best-in-class customer experience?

Watch this webinar to find out how Popmenu:

• Pivoted to utilizing Gainsight to handle their digital scale strategy
• Implemented a segment-agnostic approach to using digital tools
• Aligned resources to focus on growing their customer base while still maintaining engagement with their lower-spend segments