Gainsight Glossary

Customer Success Management Software

Businesses today use data, analytics and automation to give their teams the edge they need to acquire new customers. However, once new customers are onboarded, siloed data sets, error-prone guesswork and manual workflows can leave them blind to the actual condition of those customers.

That’s why customer-driven enterprises are leveraging the power unlocked by customer data and customer success management software to be proactive about identifying at-risk customers while growing the lifetime value of healthy ones.

Customer success management software has begun to take shape. The movement goes beyond the software and processes; it is an attitude across the entire enterprise, with a delicate balance of people, processes and enabling technology. With Gainsight customer success managment software, your business can leverage customer intelligence and automation to proactively manage retention, reduce unexpected churn and identify upsell opportunities.

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