Manage Customer Success To Reduce Churn
Churn is a cause of concern in many organizations. To reduce churn, organizations need to track customer retention and root out the long pending customer issues. To track customer retention, you need to:
Calculate percentage of product usage – features wise
Assess progress of customer business by using your product
Determine key performance indicators such as NPS, MRR and ARR
Assess visitor behavior over a period
Identify any unexpected cause of churn
Gainsight enables you to track customer retention, reduce churn rates and manage customer success, effortlessly. It is an intuitive customer success platform that increases customer lifetime value and overall revenue growth.