Gainsight Glossary

Manage Customer Success To Reduce Churn

Churn is a cause of concern in many organizations. To reduce churn, organizations need to track customer retention and root out the long pending customer issues. To track customer retention, you need to:

  • Calculate percentage of product usage – features wise

  • Assess progress of customer business by using your product

  • Determine key performance indicators such as NPS, MRR and ARR

  • Assess visitor behavior over a period

  • Identify any unexpected cause of churn

Gainsight enables you to track customer retention, reduce churn rates and manage customer success, effortlessly. It is an intuitive customer success platform that increases customer lifetime value and overall revenue growth.

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