Gainsight Glossary

SaaS Customer Service

SaaS customer service mainly focuses on customer retention. Customer retention is a reality only when happy, satisfied customers provide positive feedback about your product or service.

Gainsight customer success platforms aims to improve SaaS customer service in multiple ways. Gainsight offers customer retention metrics such as product usage and adoption which can be used customize product features.

Areas where Gainsight can be used include:

  1. Customer Success teams – Provides trend analysis to manage customer retention and reduce churn across the enterprise
  2. Sales teams – Provides historical data analysis to increase renewal rates and drive up-sell revenue
  3. Marketing teams – Tracks product adoption to identify active customers

Leverage Gainsight to get early insights into customer health.

To learn more about Gainsight SaaS customer service solution, request a demo today!

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