Gainsight Glossary

Track Customer Retention

Customer retention plays a key role in improving long term revenue. Tracking customer retention is of prime importance because it helps to eliminate churn at the earliest possible time.

Gainsight’s customer success platform offers Retention Management module that standardizes and automates organizational workflow for customer retention. Using this module, you can:

Alert Management

  • Define alert rules based upon any tracked criteria

  • View alerts in Customer 360 view


  • Define key events in lifecycle of a customer

  • Drive alerts based upon Milestones

Customer Success Analytics

  • Analyze activities of Customer Success team

  • Generate reports

To learn how to track customer retention using Gainsight, schedule a demo today.

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