Gainsight Glossary

User Adoption Strategy

A robust user adoption strategy manages the most valuable asset of a company – customers. User adoption strategies drive customer retention workflow across the enterprise.

How Gainsight supports your User Adoption Strategy

Gainsight offers an Adoption Management module that improves the product planning process by understanding:

  • Which features are actively used by customers
  • Which features pose problems to customers
  • Correlation of customer satisfaction rating to revenue

The intelligence gained from Gainsight expands your knowledge on Customer Success best practices and provides in-depth stats on how to proactively manage your customers. You can also reduce churn, increase customer retention and provide customer insight to the Customer Success team.

Analyze metrics across the customer base or for individual customers through intelligent user adoption strategies. You gain visibility into customer data in order to better serve your customers.

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