Gainsight Glossary

Ways To Improve Customer Experience

Improve customer experience with Gainsight’s Customer Success platform

A positive customer experience plays an important role in Customer Success and can lead to sustained business growth and long-term brand loyalty. Best-in-class customer experience strategies are highly diverse but center around proactivity and cross-collaboration. One of the many ways to improve the customer experience is to identify which features are used by customers and provide them with complete support (training webinars, online chat, help documentation, etc.). You can also improve the customer experience by asking for feedback and incorporating that into your product roadmap.

Gainsight for customer experience

Gainsight aggregates customer data from multiple sources so Customer Success teams can better understand customer activity and use those insights to improve the customer experience. The Customer Success platform empowers sales, marketing, product development, and finance executives with critical data that can be used to:

  • Increase product adoption
  • Lower time to respond to queries
  • Spot churn candidates and takes preventive actions
  • Improve Net Promoter Score
  • Promote brand loyalty

To learn more about Gainsight’s capabilities, schedule a demo today. Gainsight works with your CRM, so whether you’re using, Oracle, SAP, Microsoft Dynamics, or all of them combined, Gainsight can be your central source of customer data.

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