Extend Gainsight to perfectly fit your business.

We’ve got integrations, pre-built connectors, and technology partners to instantly tailor Gainsight to best serve your Customer Success goals.

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CRM Integration

Gainsight integrates with any CRM—including multiple CRMs running in parallel. That includes support for these industry-leading CRMs, just to name a few. Getting started is fast and easy with a basic load of Customers and Contacts, or set up a powerful bidirectional integration to keep your systems in sync.

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Salesforce

Salesforce and Gainsight have a deep two way technology partnership that allows companies to seamlessly leverage their existing Salesforce data in Gainsight within. Gainsight is also consistently ranked in the top 30 Salesforce ISV partners in the AppExchange.

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Microsoft Dynamics

Gainsight offers an integration with Microsoft Dynamics 365 for Sales, Marketing & Customer Service. This integration enables users to sync critical customer data between Microsoft Dynamics 365 and Gainsight, as well as from other disparate sources to create a holistic view of your customers in order to drive a culture of customer-centricity.

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HubSpot

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Oracle CRM

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SAP CRM

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Infor

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NetSuite

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ZohoCRM

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SugarCRM

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Pipedrive

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Productized Connectors

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Salesforce

Salesforce and Gainsight have a deep two way technology partnership that allows companies to seamlessly leverage their existing Salesforce data in Gainsight within. Gainsight is also consistently ranked in the top 30 Salesforce ISV partners in the AppExchange.

Microsoft Dynamics Logo

Microsoft Dynamics

Gainsight offers an integration with Microsoft Dynamics 365 for Sales, Marketing & Customer Service. A bidirectional integration enables users to sync critical customer data between Microsoft Dynamics 365 and Gainsight, as well as from other disparate sources to create a holistic view of your customers in order to drive a culture of customer-centricity.

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HubSpot

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SAP CRM

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Slack

Sally, an AI bot powered by Gainsight, makes rich Gainsight data easily accessible through simple conversation in Slack. She enables your company to better collaborate through real-time customer insights within their favorite Slack channels. Your team can:

Your team can:

  • Talk with Sally just like talking with a real person; her machine-learning technology enables her to recognize a wide-range of words and questions and helps her get smarter with each interaction.
  • Quickly gain insight into your customers by asking diverse questions about your portfolio; ask for a summary of any customer including health score details, NPS survey responses and key sponsors.
  • Facilitate collaboration across all teams with easily accessible customer information and engage each team members to rally around the customer’s goals.
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S3

Gainsight’s S3 integration provides an easy, quick and sustainable method to get data into and out of Gainsight. Gainsight provides the S3 bucket along with a robust set of in-product data management tools and extensive documentation to ensure you can update and modify your data connections as you need it.

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SurveyMonkey

Gainsight and SurveyMonkey help users analyze survey responses and transform them into actionable steps. Turn feedback into insights by bringing sentiment analysis and customer health scores together with verbatim feedback so your team can engage while understanding the full customer context.

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Tableau

Build powerful reports in Tableau to effectively visualize and interact with your customer data integrated with Gainsight.

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Segment

Seamlessly integrate the data you collect via Segment into Gainsight’s data repository.

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MixPanel

Seamlessly integrate the data you collect via MixPanel into Gainsight’s data repository.

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Google Analytics

Seamlessly integrate the data you collect via Google Analytics into Gainsight’s data repository.

Email Integration

Email Integration

Gainsight users can automatically capture email communications with their customers and log as Timeline activities, no matter which email client they use, to ensure that every important interaction is tracked and power efficiency in your team's day-to-day activities. Email Integra

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Zendesk

Our two-way integration provides the information and collaboration tools to both Support and Customer Success teams so they can deliver the best customer experience possible. With the integration your teams can:

  • Deliver superior Support in context through a Gainsight widget in Zendesk
  • Get the full picture of Customer Success with Zendesk data in the Gainsight platform
  • Coordinate across Customer Success and Support Teams by creating and linking CTAs to Zendesk tickets from either App
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Technology Integrations

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SurveyMonkey

Gainsight and SurveyMonkey help users analyze survey responses and transform them into actionable steps. Turn feedback into insights by bringing sentiment analysis and customer health scores together with verbatim feedback so your team can engage while understanding the full customer context.

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G2

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Azuqua

Leverage Azuqua’s enterprise-grade systems connector to quickly create and maintain data flows between all your systems and Gainsight - all without coding or custom API work.

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Clarizen

Our two-way integration provides the information and collaboration tools to both Services and Customer Success teams so they can maintain coordination and transparency throughout Services engagements. With the integration your teams can:

  • View Gainsight Data in Clarizen with a Gainsight Widget in the Project View and synced Gainsight data in Reports
  • Incorporate Clarizen data into Gainsight’s C360, CoPilot, Reports, CTAs and Scorecards
  • Coordinate proactively and cross-functionally on Project Risks with CTAs
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Influitive

Customer advocates can help your business grow, and the Gainsight and Influitive integration offers a path to increase their value. When Gainsight identifies the happiest and strongest users of your system, you can use that insight to cultivate powerful advocates within an Influitive advocate community. Then take the advocacy data gathered by Influitive and incorporate it into the Gainsight Health Score to reflect the full range of customer activity.

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Learndot

Learndot is an award-winning learning management system built on 15+ years of experience developing effective customer education programs. Beyond providing a platform for customer training, Learndot helps software companies design their education strategy, and develop and deliver their training, to drive customer success.

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Point of Reference

When a customer is happy enough to share their success story on sales calls and via webinars their value to your company increases tenfold. While the marketing team is charged with amplifying those stories the customer success team has critical insights into the customer’s health. Integrating Gainsight with the only 100% Salesforce native customer advocate management solution, ReferenceEdge℠, makes for a powerful alliance.

With the integration, your teams can:

  • Maintain complete, up-to-date customer reference information for use by Sales and Marketing
  • Leverage customer reference activity in Health & Vital scores
  • Use trends in Health score to update customer reference status
  • Access complete customer reference profile information from within Gainsight
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RO Innovation

Boulder Logic and RO Innovation have officially joined forces. RO Innovation is a best-in-class customer reference management system. As the only B2B customer content engine for Sales Enablement, RO’s platform activates the voice of the customer to win more business. Now, you can synthesize data gathered during a customer’s lifetime to pinpoint the perfect reference for sales, as well as identify champions critical to the success of your relationship. With the integration you can:

  • View and track references in Gainsight
  • Create a Scorecard Measure for advocacy
  • Send automated messages of appreciation
  • Initiate CTAs to coordinate references cross-functionally
Salesforce Pardot

Salesforce Pardot

Enhance your lead score by pushing in user and account-level product usage activities into Pardot. Pull lead and campaign data into Gainsight PX to further personalize their product experience.

CaliberMind

CaliberMind

Keep all your customer systems of record in sync across product, marketing, and sales. Append user and company data in Gainsight PX to further personalize your product experience for different personas and customer segments.

Dell Boomi

Dell Boomi

Connect Gainsight PX with any other SaaS application to trigger workflows and actions based on product data. Create and execute business logic to keep your customer systems of record in sync.

HelpDocs

HelpDocs

When Gainsight PX is configured with HelpDocs, you can view and search all the articles available in HelpDocs through the Gainight PX Knowledge Center Bot.

MindTouch

MindTouch

When Gainsight PX is configured with MindTouch, you can view and search all the articles available in MindTouch through the Gainsgiht PXKnowledge Center Bot.

Electron

Electron

Gainsight PX supports Electron tracking and personalization by injecting the tracking SDK and calling the standard identify function.

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Standard Gainsight Integrations

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S3

Gainsight’s S3 integration provides an easy, quick and sustainable method to get data into and out of Gainsight. Gainsight provides the S3 bucket along with a robust set of in-product data management tools and extensive documentation to ensure you can update and modify your data connections as you need it.

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Gainsight APIs

Gainsight APIs provide a fully configurable method to import and export data from source systems to Gainsight. Gainsight’s tried and tested APIs make it easy for developers to create a custom connection to Gainsight with control and precision.