CSM - Commercial / Growth and CSM - Enterprise / Strategic
JOB TITLE: Customer Success Manager - Commercial / Growth and Customer Success Manager - Enterprise / Strategic
LOCATION: San Diego, CA and Salt Lake City, UT (relocation bonus available).
Identify initiatives to maintain and manage customer expectations and satisfaction, as well as encourage platform utilization and growth.
Partner with customers to establish clear business goals, timelines, priorities, and metrics of success.
Lead training for teams, explaining ClickUp features/functionality and answering user questions.
Run meetings to assess progress against goals, opportunities for improvement, and impact of ClickUp on team productivity.
Participate in the assessment of the quality & effectiveness of customer interactions.
Run periodic “health checks” of customers’ Workspaces to make sure they are using functionality optimally.
Building the team and coaching by example.
Build, grow, and expand client relationships at all levels and across various functional areas of the organization.
Articulate insights from our customers to our product, development, and marketing teams to help shape ClickUp into an industry leader.
Host Project Manager onboardings to help set the customer up for success.
Hold Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
Our success and sales team will work out of our San Diego headquarters or our Salt Lake City office. The ideal candidate is open to relocating to either area within a reasonable time frame (6-9 months).
I am the Customer Success Lead at ClickUp, so this position would be one of my team members. We fit within the Sales Organization at ClickUp, which reports to our Head of Global Revenue.
WHY SHOULD YOU JOIN US: In the last year we’ve raised $135,000,000 and are in hypergrowth mode. If you’re looking to hop on a rocket ship, then please apply! On top of the amazing growth we offer, we’re a small team and your impact will be oversized on the CS org as a whole. Our culture is kind and encouraging as well!
ABOUT OUR COMPANY: ClickUp is on a mission to make the world more productive. We're saving thousands of individuals one day a week with the fastest growing productivity app of 2020. We're the breakout momentum leader in every G2 category we're in and ready to take off! Our app is the first of its kind that works for everyone from families to Fortune 500 companies.
You can learn more about us here: https://clickup.com/careers