Customer Education Manager
Description
About us:
Common Room brings companies closer to their communities.
Today’s most successful organizations are powered by thriving communities of end users, but many struggle with visibility into this new growth engine. Common Room gives teams the ability to understand and take action on the engagement happening across digital channels to deliver better customer experiences, measure community impact, and drive business growth.
We’ve raised over $50 million from top-tier investors including Greylock, Index, and Madrona to build the community platform for modern SaaS companies. And we’re backed by 25+ operators from community-first organizations such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more.
You + Common Room? You’d be joining a team that revels in asking hard questions, collaborating gladly, and making decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all.
So hello! Please, knock on our door. We'd love to meet you.
Why we need you:
Our customers are the heartbeat of our business, and we're looking for a customer-obsessed educator who thrives on collaborating with beloved community-led companies like Figma, Atlassian, and Airtable.
You’ll play a critical role in shaping our customer journey—focused on creating and delivering scaled training programs and content that empower our customers to be successful in using Common Room. In doing so, you’ll help drive onboarding, adoption, and business strategy for our customers and their communities.
How you’ll contribute:
- Collaborate with customers and internal stakeholders to identify enablement needs and develop effective customer education programs.
- Design, develop, and publish training content (including courses, curriculum, guides, docs, and videos) that ensure successful customer onboarding, adoption and evangelism, and deepen Common Room proficiency.
- Lead live learning events, including office hours, webinars, and new customer trainings.
- Evaluate and measure training effectiveness and the success of learning initiatives.
- Build and maintain strong working relationships with Product to ensure training content is up-to-date with the latest feature releases and relevant to customer needs.
- Build and maintain strong working relationships with Marketing to promote and distribute training content to the right audience.
You will enjoy being a member of our team if you:
- 4+ years of relevant work experience Learning & Development, Instructional Design, Scaled Success, Solutions Architecture, Education Marketing, or related field. SaaS experience is a benefit.
- Experience developing training materials and expertise in learning tools and platforms.
- Excellent writing, editing, and proofreading skills.
- Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications.
- Self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
- Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates.
- Thrive in a fast-paced environment and enjoy building processes from the ground up.
Our values:
- Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.
- Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.
- Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.
- We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.
Our benefits:
Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision
- We pay 100% of your employee premium and 50% of your premium for any dependents
- Long Term Care insurance
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- 401(k) self contribution
- Commuter Benefits
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
