No matter how confident we all are as business leaders, if you’re like me, you constantly wonder if you’re on the right track compared to your peers. Unfortunately most of us don’t have a mirror on the wall to tell us how great we are. In Customer Success, in particular, one of the most common
Launch of Gainsight Success Plans and Relationships Helps Companies Execute High-Touch Customer Experience at Scale REDWOOD CITY, CA – September 11, 2015 – Gainsight™, the Customer Success company, today announced the release of two innovative products, Success Plans and Relationships, that enable Customer Success teams to align on their customers’ strategic goals and drive enduring
Series D Financing Round Led by Insight Venture Partners on News of Gainsight’s 3.5x YoY Growth REDWOOD CITY, CA – November 12, 2015 – Gainsight™, the Customer Success company, announced today that it has closed a $50 million Series D round led by private equity and venture capital firm Insight Venture Partners. Insight has raised
I’ve always been a pretty big music fan. When I’m at my desk at Gainsight (which these days is less often than my team would like) you could find me wired-in with Spotify almost certainly open on my laptop. Although many can poke fun at my musical tastes, one thing is for sure, the ability
In the previous post in this series, we explored the idea that in order to effectively understand customer as buyer behaviour, we need to treat the customer as hero. Most of our customers start their relationship with us as buyers. Once an organization decides to buy our product or service, things change. The individuals within
If you haven’t had a chance to read about our action-packed Q3 release, I strongly urge you to go through this blog post by Karl, our VP of Products. But if you have, I’m sure you are just as excited as we are about all the steps we are taking to help you manage your
It’s obvious that Support should be the natural best-friend to Customer Success. Support and Customer Success were made for friendship bracelets, passing notes in class, and going on double dates. With an integration between Gainsight and Zendesk, Inc.’s leading cloud-based customer service platform, you can be sure these two orgs will be BFFs for life.
The Parallel Value of the Opportunity Object to Sales I learned recently that what we now call Salesforce Automation (SFA) was originally called “Opportunity Management.” This makes sense — in my opinion, Opportunity is the most important and nuanced concept in SFA systems. The Opportunity object captures in software the quite abstract notion that “We
Allison Pickens is VP of Customer Success & Business Operations at Gainsight Why should you learn to build a financial model? You’re in Customer Success, not Finance. Think again. It’s critical for executives to understand the economics of their team. You need to be able to educate the Finance team about how to forecast key
Health Scoring is one of the central pillars to executing Customer Success for your company. But actually designing and implementing the right health scorecard under the scrutiny of your team and your VP can be daunting. To help you down this path, in this post we will outline the four technical ways to populate your