It’s time to roll out the red carpet and prepare for a change of scenery because Pulse is on the move! Brace yourselves for an exciting development as we bid farewell to the San Francisco backdrop and set our sights on the heartland of innovation—St. Louis! Why St. Louis, you ask? Well, let’s dive into

Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization shares is a need to put the customer first. It’s exciting when you think about it. Your company can focus on one philosophy and

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI. In a world that prizes speed

MoveWorks, a leading AI copilot platform, rocketed to rapid growth status as the AI-driven enterprise sector took off last year. In just 18 months, MoveWorks expanded their Customer Success Manager (CSM) team from just 7 reps to over 25. Rapid Growth Meets Digital Customer Success But rapid growth comes with growing pains: Key customer data

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. However, with complex product offerings, legacy technology, and a user base spanning decades of expertise, Autodesk found itself facing a formidable challenge—closing the notorious “Say Vs. Do Gap.” This

That’s a wrap on Pulse Europe 2023 at Passenger Terminal Amsterdam. As the sun sets on the city of bicycles, the Pulse community reflects on the power of technology to help us all have more time for what matters most: each other. Throughout the journey of the event, attendees learned about emerging technologies that drive

The holiday season is upon us, but customer success is always on our minds. As we wrap up another hectic year and start returning to the pre-pandemic offline grind, it’s time to start looking into post-sales events coming up in 2024. Here are the top 18 customer success conferences that should be on your shortlist.

Every year at Pulse Europe, we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. Without further ado, let’s celebrate this year’s Pulse Europe GameChanger Award Winners! Digital Customer Success Disruptor: SS&C Blue Prism The Digital Customer

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community.  Kicking off the keynote, Nick Mehta, CEO, Gainsight, opened the event on a note of

In the dynamic landscape where the rules of business are continually evolving, the concept of community has undergone a transformation. Once seen as a support mechanism primarily for B2C enterprises, it’s now recognized as a pivotal strategy for fostering lasting success in B2B businesses and beyond. This redefinition has come with a fresh understanding—community isn’t