This LMS overview is a comprehensive exploration of the software, its benefits, popular features and advice about choosing the right LMS for your organization. LMS Overview What’s a learning management system (LMS)? Good question. An LMS (also known as learning management software or learning management system software) is a software application for the management and delivery of
In a market where retention and customer expansion are a top priority for revenue growth, the effectiveness of health scoring can be a game-changer. You’ll know your customer health scorecards are an asset when you can confidently respond to the executive inquiry: “What does your customer base look like right now?” When posed with that
If you’re not already prioritizing product knowledge, it’s time. Learning how to improve product knowledge is one of the best steps toward creating a happier customer base, a more engaged workforce and more successful partners. Product knowledge doesn’t just mean your customers and employees understand how to operate your product on a technical level (although
What is Customer Education and Why is It So Important? End-user education is one of the most important parts of providing a good customer experience. Providing end-users with adequate training is critical because, without proper education, there is little chance they will be able to appreciate the full value of the product or service they’ve
In a recent episode of Mehtaphysical Musings, Gainsight CEO Nick Mehta spoke with Lauren Kenndey, Head of Customer Success (CS) at Glean. Kennedy is a CS OG, and she’s passionate about the intersection between people, technology, and the ability to solve problems through communication and product development. Kennedy shared her take on what’s changed in
Online learning is one of the most effective ways to teach users how to succeed with new tools and features. However, there are many different ways to deliver digital learning content to your users. You can house your resources in a traditional online help center or publish them on your blog, but this requires the
In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. As the importance of Customer Success
Choosing a new technology for your team can be a daunting task—especially a platform powerful enough to support your Customer Success operation. That’s why at Gainsight, we take delivering value very seriously. But you don’t have to take our word for it. Check out what our customers have to say on G2 about how they
The customer journey does not stop as soon as a customer makes their first purchase; in fact, there’s a long way left to go. After a customer buys your product, they still have to use it and make a decision about whether or not it lives up to their expectations. This is a critical period
What’s a Learning Management System? Customer success teams across nearly every industry know the importance of tracking metrics to measure success. The best metrics to track depend on the industry and the specific objectives of each business. One metric that almost every business can benefit from tracking is customer health score. The reason customer health