Announcing the 2022 Gainsight GameChanger Award Winners! 

Congratulations to the winners of the 2022 GameChanger awards! We took some time at Pulse, our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals. The winners represent some of the biggest names in the SaaS industry, and we salute their ability

Gainsight announces new capabilities to drive durable growth

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation.  Pulse, Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals. But, it’s not just a place to think about the big ideas. It’s also a place to hear about the products that Gainsight is developing to help

Together, we are unstoppable! Nick Mehta reveals durable growth playbook at Pulse 2022

Pulse 2022 is officially underway! The theme this year is “Unstoppable Together” and the opening keynote by Nick Mehta, CEO of Gainsight, proved just how important that message is for everyone at this moment in time. It’s no secret that the last few years have been a challenge for all of us. And just as

What It Takes To Be a Great PM

Today’s SaaS product managers need to be problem solvers at heart—wearing multiple hats, keeping teams on track, and focusing on metrics. On the latest Mehtaphysical Musings, I spoke with Andre Albuquerque to find out what he thinks makes a successful Product Manager (PM). Andre is co-founder and Vice President of Product at Kitch, which helps

Getting to Know the “Real” User With Behavioral Analytics

What can the hit TV series Ted Lasso tell us about behavioral analytics? The main character in the series, Ted Lasso is hired to coach an English soccer team. On paper, he looks like a terrible choice for a coach: 1) he’s a football (American football) coach who knows nothing about soccer; and 2) he’s