🚩 Read the Completed Investigation Summaries from Mandiant and CrowdStrike. [December 8, 2025] Last week, I shared an update on the Salesforce security advisory related to Gainsight. As we continue to work around the clock to investigate and remediate this issue, we know some customers need to keep critical data workflows running. That is why

🚩 Read the Completed Investigation Summaries from Mandiant and CrowdStrike. [December 8, 2025] 🚩 Click to Read An Important Update: Business Continuity Support [December 1, 2025] At Gainsight, everything we do starts with people—our customers, our teammates, and the shared values that connect us all. Gainsight has always been deeply committed to the strength and

If your Customer Success (CS) team feels stretched thin, you’re not alone. Many CS leaders are being asked to do more with less, often buried in admin work that leaves little time for the relationships that matter most. That’s the challenge we discussed recently on [Un]Churned, the number one podcast for customer retention, hosted by

🌈 Today was one fine day in the Emerald Isle. Pulse Europe 2025 is underway in Dublin and the Day One energy was nothing short of magical. Guests and Gainsters from around the globe gathered at the keynote stage to hear from Gainsight leaders and customers from world-class companies including Intercom, LinkedIn, Silverfort, and Docusign.

On a recent episode of [Un]Churned, Gainsight’s podcast about Customer Success, revenue operations, and emerging technology, host Josh Schachter sat down with Mark Roberge to learn about his framework for AI transformation in go-to-market organizations. As co-founder of Stage 2 Capital and former CRO of HubSpot, Mark has a front-row seat to how AI’s reshaping

There’s a question that should guide every AI decision today. It’s not about model accuracy, deployment speed, or any of the technical metrics. It’s simpler than that, and infinitely more complex: What do we owe each other? It’s a question that cuts to the core of what Customer Success is all about—understanding our shared responsibility

Set against a Wicked-themed backdrop, this year we celebrate the following 2025 Pulse Europe GameChangers who have changed the game for the better and raised the bar for customer-focused innovation. From community builders to AI visionaries, these teams have shown what it means to change for good. Here’s a look at our wickedly talented 2025

Gainsight is all-in on AI, and it’s transforming how we think about Customer Communities (CC). Our new Moderation AI Agent in Gainsight CC and other key AI-powered features, makes scaling community management easier and more impactful than ever before. By weaving AI into the fabric of our community platform, we’re not just addressing day-to-day challenges

Let’s talk about the elephant in every Customer Success (CS) Zoom room: 100% of leaders in the function are now tied to revenue. Not “sort of responsible.” Not “indirectly accountable.” Directly on the hook for growth numbers that used to live two departments over. That stat comes straight from Taylor Johnston, Gainsight’s Senior Director of

Gainsight’s CxO Summit is a rare forum where Chief Customer Officers (CCOs) and Chief Experience Officers (CXOs) drop the slides and speak plainly about what’s working now. The day and a half event took place in beautiful Park City, Utah this year and featured an incredible cohort of post-sales leaders across some of the biggest