Award Accepted On Stage at Pulse 2018 – The Industry Conference for Customer Success
[San Mateo, CA – June 5, 2018] – Gainsight™, the Customer Success company, honored Yext, the digital knowledge management platform, with the Sally award for excellence in Advocacy Engagement. Yext was recognized for their use of the Gainsight platform to discover, nurture and mobilize advocates to drive growth.
The award was given to the Yext team by Will Robins, Gainsight’s Director of Customer Marketing, onstage at Pulse, Gainsight’s annual conference for the Customer Success industry, which drew over 5,000 industry professionals to San Mateo, CA.
“I’m so incredibly proud of what we have built here at Yext. We have set a goal to build the best client success team in New York City. We hold ourselves accountable, and always put our clients’ needs first,” said Wendi Sturgis, Chief Customer Officer of Yext. “By building deep relationships and working strategically to help our clients achieve their goals with Yext, we have grown a strong base of client advocates. We exist because of our amazing clients, and by leveraging tools like NPS in Gainsight to identify our biggest promoters, we were able to increase our list of customers who act as references to our sales and product teams by over 10x, an unbelievable achievement and invaluable resource. Thank you to the Gainsight team for recognizing the hard work done here at Yext.”
“We congratulate and celebrate Yext for maximizing their use of the Gainsight Customer Success platform,” said Nick Mehta, Chief Executive Officer at Gainsight. “They’ve built a high-quality, integrated Customer Success program that’s delivering meaningful impact to their operations, and we’re thrilled to be part of their journey and to see these results.”
About the Sally Awards: In 2013, Gainsight published a children’s book titled “Sally and the Churnbot” where the protagonist “Sally,” the Customer Success Superhero, saves the world from the evil customer-stealing “Churnbot” villain. The character became synonymous with the spirit of the Customer Success Manager role — to protect companies from unexpected churn while working with customers to drive outcomes for their own businesses. The awards were named after the hero character and are produced every year for companies who personify the spirit of Sally and her Customer Success mission.
About Yext: Yext (NYSE:YEXT) is the leading Digital Knowledge Management (DKM) platform. Yext’s mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health use the Yext Knowledge Engine™ to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.
About Gainsight: Gainsight™, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like GE Digital, Box, Adobe and Workday use Gainsight to help their customers succeed at www.gainsight.com.