Build products your customers love.
Deliver an exceptional product experience by deeply understanding how your users are interacting with your product and proactively guiding them to value.
Transform how your product drives your business with Gainsight PX.
Make data-driven product decisions, deliver personalized engagements based on user behavior, and present in-app surveys at the right time.
Feedback
Get feedback from the people who matter most
Hear directly from your users what they want and need from your product
Increase NPS Response Rates With In-App Surveys
With Gainsight PX, you can increase survey response rates including Net-Promote Score by presenting them to your users while they are in your app. Using the rich segmentation, you can make sure you get responses from specific users.
To get feedback on a specific feature, simply present the survey just after they used it to get the most relevant feedback.
Save Time With Survey Templates
No need to start your surveys from scratch. Gainsight PX provides standard templates for commonly used surveys such as Net-Promoter Score, Customer Effort Score and Customer Satisfaction.
You can also easily create a custom survey using yes/no, multiple choice, ratings, and open-ended questions.
Demonstrate Your Impact On Customer Satisfaction
By analyzing product usage trends alongside survey responses, you can uncover unique insight into the product areas that are working and areas that need improvement.
Are NPS promoters using different features than detractors? Has customer satisfaction improved since your recent product investments? Answer all this and more with Gainsight PX surveys.
