Transform how your product drives your business with Gainsight PX.

Make data-driven product decisions, deliver personalized engagements based on user behavior, and present in-app surveys at the right time.

Success Teams

PX Screenshot

Solve Churn By Focusing On Product Adoption

Guide customers on their journey through your product with intuitive, easy, and powerful tools. Customers will renew year after year as your product is empowered to drive adoption for itself.

PX Screenshot

Know When Your Customers Need You Before They Do

Gainsight PX provides customer success with the visibility needed to deliver proactive customer engagements.

With full visibility into account and user level product analytics along with in-app user feedback surveys including NPS, CES, and CSAT you’ll be able to identify churn risks before it's too late.

PX Screenshot

Scale Customer Onboarding While Keeping The Personal Touch

How do you deliver white glove customer experience when you support hundreds or thousands of customers?

With Gainsight PX, you can personalize the onboarding experience for each user based on company or user level attributes. Guide new users to their first "aha" product moment, notify power users of newly released features, or re-engage inactive users to complete a required task.

PX Screenshot

Identify Opportunities For Expansion

Automate the discovery and communication of upsell and cross-sell opportunities based on product utilization.

Analyze product usage trends to identify customer readiness for additional product offers. Trigger notifications to customer and internal teams when a customer has gone above their subscription limits.

Leverage the power of data to ensure positive outcomes for every customer.

  • We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams.

    Adrian Benić VP Product