With full visibility into account and user level product analytics along with in-app user feedback surveys including NPS, CES, and CSAT you’ll be able to identify churn risks before it's too late.
With Gainsight PX, you can personalize the onboarding experience for each user based on company or user level attributes. Guide new users to their first "aha" product moment, notify power users of newly released features, or re-engage inactive users to complete a required task.
Analyze product usage trends to identify customer readiness for additional product offers. Trigger notifications to customer and internal teams when a customer has gone above their subscription limits.