Gainsight PX helps you understand when your customers need a helping hand.

Know when your customers need you before they do

Gainsight PX provides customer success with the visibility needed to deliver proactive customer engagements.

With full visibility into account and user level product analytics along with in-app user feedback surveys including NPS, CES, and CSAT you’ll be able to identify churn risks before it’s too late.

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Scale customer onboarding while keeping the personal touch

How do you deliver white glove customer experience when you support hundreds or thousands of customers?

With Gainsight PX, you can personalize the onboarding experience for each user based on company or user level attributes. Guide new users to their first “aha” product moment, notify power users of newly released features, or re-engage inactive users to complete a required task.

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Identify opportunities for expansion

Automate the discovery and communication of upsell and cross-sell opportunities based on product utilization.

Analyze product usage trends to identify customer readiness for additional product offers. Trigger notifications to customer and internal teams when a customer has gone above their subscription limits.

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POWERFUL ALONE, BUT EVEN BETTER TOGETHER

In the subscription era, the product and customer success teams take center stage in driving customer lifetime value.

Gainsight PX helps your team deliver superior product experiences while Gainsight’s customer success platform helps to ensure customers are receiving business value from the product. They’re powerful alone, but even better together in terms of driving customer growth.

See how Gainsight PX can drive product-led growth for your company. Schedule a demo of our product experience platform today!

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