Resources Library

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

Are you ready to launch your first digital customer academy but don’t know where to start? From foundational planning to advanced strategies, this 6-step guide…

Measure multi-threaded engagement across customers and contacts to assess sentiment instantly and identify true churn risk AI-powered automation automatically alerts you when contacts have gone…

Customer Success is at a turning point, and AI is the leading charge on change. In this guide built for modern CS leaders, we break…

It seems that every news story, tech product release, group chat, and even dinner table conversation eventually gets around to AI. And rightly so: AI…

Buying any technology requires a clear understanding of your business case and a thorough evaluation process. When evaluation a CS platform, it’s important to consider…

We surveyed customer success professionals from 175 companies to explore their current use of generative AI, future plans, and perceptions of the greatest opportunities and…

“Success for All” is one of Gainsight’s core values that we use as a compass to guide us in every decision we make. To us,…

Ready to revolutionize your customer retention and growth strategy? Dive into our latest ebook, a comprehensive guide on leveraging online community platforms to engage and…

In an era where every dollar counts and market demands are ever-evolving, understanding how to shift from siloed retention tactics to a comprehensive focus on…

For executives, particularly those in Customer Success and Customer Marketing, mastering value storytelling is essential. These narratives demonstrate your team’s ongoing commitment to delivering tangible…

Discover the future of Customer Success with our comprehensive guide: “The Gen AI Readiness Checklist for SaaS Customer Success Leaders in 2024.” In today’s fast-paced…

Ready to transform your customer experience and drive efficient growth? Of course, you are! An online community can be a scale engine for low-effort, maximum-impact…

It’s no secret that digital customer education saves companies time and money. But what does that really mean for you? Use our calculator to see…

We analyzed 100k+ data points to uncover true Churn warning signs in 2024. Churn is proving to be one of the biggest challenges for B2B businesses…

Discover the secrets that 98% of leading organizations are leveraging to elevate their Customer Success game this year. Customer success isn’t merely about satisfaction; it’s…

Did you know that 98% of organizations plan to maintain or even expand their customer success investments in North America for 2023? Customer success isn’t…

Did you know that 98% of organisations plan to maintain or even expand their customer success investments in Europe for 2023? Customer success isn’t just…

Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business In a dynamic business landscape where change prevails and customer loyalty…

In the world of Customer Success, proactive risk management is the linchpin for ensuring seamless customer experiences. Vanessa Vadas, Customer Success Manager, Enterprise at Gainsight,…

In Customer Communities: Engage and Retain Customers to Build the Future of Your Business, a team of award-winning CEOs deliver an actionable playbook that explains…

Discover how Digital Customer Success is propelling SaaS companies forward, with 48% adopting efficient growth strategies.

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is particularly true in the dynamic realm…

Wow Your Customers From Day 1 With This Step-by Step Template Customer onboarding is a critical component of Customer Success. Particularly for recurring revenue companies,…

Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainisght’s annual Customer Success Index. Gainsight, in partnership with Benchmarkit,…

Customer Education doesn’t have to be a heavy lift to have a profound impact on your customers’ success. From engaging videos to self-paced courses, offering…

In today’s rapidly evolving business landscape, where uncertainty reigns, and customer loyalty is paramount, B2B SaaS companies are strategically shifting towards Digital Customer Success. Discover…

From Welcome to Wow: Learn How to Engage Customers Right From the Start How you onboard your customers sets the tone for their entire experience…

Use this guide to evaluate, select, and deploy a corporate LMS Customer education is increasingly critical for the SaaS market. Buyers with reduced software spend…

2023 Gartner Market Guide for Customer Success Management Platforms has recognized ten vendors as Representative Vendors. In this report, Gartner states that “CSM programs have…

Say goodbye to endless PDFs and time-consuming one-to-one sessions. Welcome to a new era of learning, where convenience meets effectiveness. Discover the transformative impact of…

Discover the latest insights and benchmarks on the state of Customer Success in 2023 with Gainsight’s annual Customer Success Index. Gainsight in partnership with Benchmarkit…

Learn how companies compensate and define different roles and scopes of work within CS.

Compare community management software with real customer reviews. As businesses think about efficiency, digital strategies become a cornerstone for doing more with less. This resource…

Level up your Digital CS in three steps: Personalized, Proactive, and Predictive Often referred to as tech-touch, scaled, or one-to-many Customer Success, Digital Customer Success is defining…

Unleash the power of human-first Digital Customer Success (Digital CS). If you’re a savvy CS leader, you know that a truly powerful Digital CS strategy,…