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Drive Durable Growth With Customer-Centric Strategies
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Generative AI Is Here: Experience the Future of Customer Success With Horizon AI at Gainsight
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Gainsight’s Pulse Conference Returns to Its Roots: Meet Us in St. Louis!
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How To Make the Most Out of User Analytics With Gainsight PX
Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up…
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How to Score Customer Health
Customer health scores play a critical role in the success of any company. When you have strong customer health scores, your business thrives. Adoption increases,…
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Looking to Measure Performance? Here Are the Product Management KPIs You Can’t Miss
For product managers and leaders, the right KPIs can burst open the floodgates to product growth. Product management KPIs inform decisions, help prove how well…
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How Gainsight Redesigned the Customer Health Score
In today’s data-driven age, businesses can’t afford to make decisions based on gut instinct. For this reason, the best organizations measure a number of metrics—including…
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Is Your Company Serious About Customer Success? Here’s How to Find Out
When you’re on the hunt for the perfect position, job descriptions often seem too good to be true: Unlimited PTO! Game nights with the C-suite!…
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Critical Insights to the CS Culture, Career, and the CCO Role Revealed in the 2021 Game Changer Podcasts
In the 2021 season of The Game Changer Podcasts, Gainsight’s Adam Joseph, Regional Vice President-EMEA, pulled out all the stops for his listeners. The season’s…
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4 User Onboarding Mistakes To Avoid Now
User onboarding is piling extra pressure on product leaders’ and managers’ shoulders. And it’s a massive responsibility. According to thinkJar research, nearly 70% of customer…
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Optimizing the Customer Journey with Digital CS Metrics
In the world of Customer Success, metrics often tell the story. Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them…
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Unlock New Pipeline, Gather Insights and Remove Blind Spots with Gainsight’s Newest Features
Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features…
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Easy Does It: How We Simplified Gainsight in 5 Essentials Ways
Looking back, I’ve always been a builder. It started back in the 1980’s, where I spent every afternoon and weekend hanging around my parents’ interior…
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Megatrend: Customer Success and Product Are Better Together
Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between…
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5 ‘Non-Tech’ Insights and Takeaways From Season 1 of The GameChanger Podcast
In 2020, Gainsight's Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcast. Adam was joined by several guests from all over…
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The Triple Strength of Gainsight, Gong, and inSided Found in the Power of Community
A single strand of rope can get the job done, but a triple-stranded rope is practically unbreakable. That is how you should think about complementary…
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5 Things We Learned About Digital Customer Success from Sitecore
One of the biggest—and most encouraging—trends we've seen over the past 18 months is that companies are no longer lavishing their customer success investments only…
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Putting your customer health scores to work
Originally published on inSided.com on February 28, 2022. Welcome to another week of Burn the Churn! This week, we’re starting a new phase of our Customer…
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Even With Stock Market Downturn, Net Revenue Retention Still = Valuation
This post was co-authored by Nick "Walt" Walker. Whenever people ask me what my favorite TV show was as a kid, I pause to decide…
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How UiPath Uses Customer Success and Employee Success to Build Creative Teams
Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by…
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Functional Roles of Customer Success
Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Almost every…
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Ultimate Guide to Customer Success Org Structures
“Do you have time for a quick call? I’d love to get your input on our Customer Success Organization.” I’ve received at least 500 emails,…
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How to build a data-driven Customer Success team
Originally published on inSided.com on February 7, 2022. Welcome to another week of Burn the Churn! This week, it's time to do some core work. And…
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Choosing your Customer Health Score model
Originally published on inSided.com on January 31, 2022. Welcome to another week of Burn the Churn! This week, we continue to build the foundation by looking…
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Can You Introduce CS During Hyper-Growth? Absolutely!
Introducing customer success both as a methodology and working practice into a business can be difficult. No matter the stage, be it a start-up or…
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What Peloton Can Teach Us About Community and Customer Success
Ignoring the haters! It’s indisputable that Peloton — and other digital fitness companies like it — have changed the way millions of human beings exercise.…
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CSQLs: Creating an Integrated Journey from Sales to CS and Back Again
In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer…
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Inside Gainsight’s Design Process
Where are you headed this winter? It’s that time of year when many of you would have already started planning your next vacation trip (or…
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Gainsight’s Data Architecture Explained
As a multi-product system, Gainsight helps customers accomplish Customer Success (CS) by making decisions based on data that trigger appropriate actions. The actions can happen…
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Gainsight Acquires inSided: The Past, Present, and Future of Customer Success Is Community
TL; DR (Too Long; Didn’t Read): Gainsight acquired SaaS Community Software leader inSided! For the mundane version of this news, click here. And to see…
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Career Stories From Five Gainsight Administrators
Are you a Customer Success Manager (CSM), Customer Success Operations (CS Ops) team member, or just someone with a penchant for processes and systems that…
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It’s A Wonderful Life (Despite What Twitter Tells You)
[Caveat emptor: I write this to share gratitude, but I also recognize that I am very fortunate in so many ways; many people are struggling.]…
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7 Reasons Why Chief Customer Officers Need To (Eventually) Own Revenue
“Not everything that counts can be counted, and not everything that can be counted counts.” - Albert Einstein “I don’t care about that Einstein quote.…
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How We Simplified the Admin Experience in Customer 360
Simplicity is essential to a good User Experience. The definition of simplicity can be subjective and is open to interpretation. At Gainsight, we believe that…
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5 Ways the 10 New Laws of Customer Success Add Value
If you’ve been paying attention to our content the last few weeks, you know Gainsight is excited about our 10 New Laws of Customer Success.…
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3 Steps to Get Started with the 10 New Laws of Customer Success
Implementing new strategies and processes in a single department can be daunting. When you’re tasked with updating the way your entire company thinks about systems…
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In-Product Experiences That Drive Adoption, Onboarding, and Retention
If you’re a product leader or manager tasked with improving the product experience, you need to dig deep. To build long-term growth, you can’t just…
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PX for Desktop and On-Premise Applications
If you work with a desktop or on-premise application and you’re tasked with increasing product growth, you may be panicking. You know you need clear…
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PX for Digital Transformation
Most product leaders know how critical digital transformation is to their company’s future. But the best ways to nail down your digital transformation strategy aren’t…
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