Less Churn, More Expansion, Happier Customers.
Best-in-class companies share their stories, strategies, and experience with Gainsight.
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Front Empowers Customers Through Digital Self-Service for Success
In an effort to scale its growing business effectively, Front has harnessed the potential of digital scale to empower its customers with self-service capabilities and…
Seeq Delivers Human-First Customer Success Model and Saves $100K Annually
Seeq leveraged Gainsight CS to create cohesive, efficient CS programs that result in high-value customer engagement.
Alteryx Customer Success Finds Digital Scale and Efficiency
With Digital Customer Success strategies and tools, Alteryx supplemented human-led efforts to scale efficiently and improve retention.
AutoRek Rapidly Transforms Their Customer Success Engagement Model
Gainsight Essentials provided AutoRek with efficiency-driving tools like Dashboards, CTAs, Playbooks, and Scorecards to achieve time savings and improve collaboration.
Arbor Education Boosts Engagement 1300% with Digital CS
Arbor Education shifted to a Digital Customer Success strategy powered by the automation of Gainsight CS combined with the data-driven insights and in-app engagements of…
GoTo Deploys Pooled CSM Model to Deliver Personalized Customer Success at Scale
GoTo used Gainsight CS’ automated CTA workflows and email campaigns to effectively serve thousands of customers with just eight CSMs.
Currencycloud Takes Control of the Customer Experience
Using Gainsight customer success tools, Currencycloud deployed better metrics that gave them visibility into the customer journey, unlocked efficiencies that helped their Customer Success team…
Cloudinary Goes from One Size Fits All To Tailored Customer Journeys
With a customer base spanning across multiple industries, the media experience company was looking to tailor its customer journeys for different customer needs.
