Enroll Now to Begin Your Industry Certification in Customer Success

For those who have lost their positions due to COVID-19, we invite you to enter the Customer Success (CS) profession or take your existing CS knowledge to the next level. Pulse+ is an online media platform that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success.

Through on-demand training, video series, podcasts and more, Pulse+ serves as a digital companion to help develop and grow the careers of our community around the world.

Our Purpose and company culture nests into the Customer Success Movement, but right now it is also serving Gainsight customers and employees. Customer Success is fundamentally about realizing that your customer is not a transaction or a deal or an opportunity or a lead.

Instilling that belief across our entire organization has helped us treat our customers with respect and also prioritize our employees. During a pandemic like COVID-19 it’s essential to remember your customers and employees are human beings just like you. And just like you, they want to succeed with what they do.



Gainsight Video Screenshot

Post Your Customer Success Position on Gainsight’s CS Job Board

In light of COVID-19 and the recent economic downturn, we surveyed executives from leading SaaS companies to find out how they are handling the financial impacts. While many respondents stated considering staff cuts overall, 85% said their Customer Success team is one they actually plan to maintain or grow as they focus on mitigating churn.

To support our current and future Customer Success professionals during this time, we’re asking all companies hiring for your CS teams to post your jobs on Gainsight’s Customer Success Job Board.


Join Us for Pulse Everywhere, an Unprecedented Learning and Networking Experience for CS Professionals

Whether you’re just exploring the field or many years into a Customer Success career, register now for the 100% FREE Pulse Everywhere. This is THE event of the year for Customer Success and Product professionals. Customer Success leaders will share how their companies are adapting to COVID-19 and using their customer success team effectively. Don’t miss two days of incredible content, virtual networking and digital connections.


For additional questions, please email us at gainsightgives@gainsight.com


5 Tips To Be An Effective CSM Leader In Difficult Times

They wear a multitude of hats to keep the business thriving. From strategists to therapists, they help your customers drive outcomes to support...

5 Min Read

5 Reasons Why Customer Success Is Existential During A Downturn

In an economic dislocation, Retention ends up becoming the top priority for every company, for five simple reasons...

5 Min Read

Churn Is Coming: 12 Learnings From A Survey Of SaaS CxOs

Here's what we learned when we surveyed CEOs, CROs, and CCOs of late stage private cloud companies and publicly-traded SaaS companies...

5 Min Read

5 Things I’ve Learned From Making 200+ Customer Success Career Intros

I love playing professional matchmaker. But my modern, software company version of that urge manifests in helping link career seekers to their next opportunities.

3 Min Read

5 Positive Things SaaS CEOs And Leaders Should Do To Get Through COVID-19

Here are five positive, proactive things I want to challenge you to do, based upon our five values at Gainsight...

5 Min Read

5 Tips To Do More With Less In Customer Success During Covid-19

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently...

5 Min Read