CS Leadership Workshop: Elevating CS Strategies with Self-Serve Solutions

Are you a Customer Success leader aiming to reduce the costs it takes to serve your customers? What about improving the productivity of your CS teams or even increasing the skills, knowledge and confidence of your customers? 

If so, this interactive workshop hosted by Customer Education and Customer Success expert Dave Derington is for you.

Join Dave for a 2-hour workshop crafted to help you assess your program and discover ways to take it to the next level with self-serve solutions—all without increasing your budget or headcount. 

*Space is limited to keep the workshop intimate and interactive so use the link to save your spot on the list.* 

What can you expect from the workshop? 

• Diagnose Your Current Challenges: Dive deep into your current CS motions to pinpoint challenges and areas for improvement.
• Align Strategies with Customer Needs: Learn to match your CS motions with customer expectations.
• Develop a Strategic Roadmap: Craft a detailed action plan for implementing improvements, overcoming potential roadblocks, and achieving sustainable success.
• Experience Real-World Transformations: Gain insights from a fireside chat with leaders from Bionic Ads, who are actively transforming their customer success approaches with the same methodologies Dave will share during the workshop.
• Peer-to-Peer Learning: Gather knowledge, insights, and best practices from your peers to take your CS strategy to the next level.

Meet Dave

Dave Derington is a seasoned B2B SaaS leader, focused on elevating customer success through innovative education programs. With a track record that includes two successful exits, Dave has proven expertise in helping companies boost product adoption, retention, revenue, and empowering organizations to achieve sustained success by integrating customer education into their CS strategies. 

As the co-founder and co-host of the CELab podcast, Dave explores the critical intersection of customer success and education, providing listeners with insights and strategies that drive real business outcomes. His expertise in learning design and customer engagement positions him as a sought-after consultant and expert dedicated to helping businesses of all sizes unlock the transformative power of customer education.