On-Demand Events

Economic outlook may be grim, but that should not deter you from doubling down on how you protect, nurture, and provide value to your base.…

Initially designed as a platform for organic engagement, Zapier’s community took on a life of its own in 2020 and evolved into a fully-fledged support…

Maybe you are just starting your first CS org, hiring your first CSMs, or in the middle of a re-org to formalize your CS program…but…

Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s…

Scaling digital initiatives in 2023? Watch this webinar to hear how Gainsight’s product roadmap will help you drive more personal, cohesive customer experiences through digital…

Build resilience, grow efficiency, and fight uncertainty with digital strategy and the power of communities. With economic uncertainty in the air, it’s time for SaaS…

Humans are inherently resistant to change initially, even when the overall net outcome is positive in the long run. Any tool or process is only…

In this new world of economic turmoil, the CFO has become a key decision-maker for all SaaS vendors. As budgets tighten and companies focus on…

Build a better customer experience by getting digital-led CS strategies right In this webinar, Looker’s Brian LaFaille and Remco de Vries from Gainsight, get really…

Do you know how to manage profit and loss in customer success? Too often, CFOs decide how much money will be invested in the customer…

Looker’s customer community is vital to their success. Transitioning customers from a high-touch to a tech-touch strategy can be tricky. How do you make the…

Learn tips, tricks and best practices to sharing the value that your Customer Success teams provide: Leveraging NPS and CSAT scores Using Gainsight data to…

Join to understand the building blocks of Customer Success from practitioners who have successfully defined, built, and managed CS programs in early-stage companies.

CS is already a fundamental element of your customer retention and growth strategy, but how do we apply this beyond the white glove?

Digital customer success [DCS] is a powerful way to scale your CS programs and engage more customers with personalized and relevant content. But how do…

As a customer success leader you’re faced with an interesting dilemma – company leadership is looking at you for ways to maintain or increase retention…

In partnership with GuideCX Watch the on-demand recording Nick Mehta, CEO of Gainsight and Peter Ord, Founder & CEO at GUIDEcx, dive into how you…

Gainsight Essentials is the easiest way to start and scale your Durable Growth Engine. Join product experts as we break down some of the challenges…

The most critical question that any business can ask of their partnership with software vendors is “how important are they to us?” Traditionally, being “nice…

To best turn defense to offense, join us as we walk through success planning, account planning, and more – and how to manage all of…

We are all exhausted talking about the economy, but the work to combat it has only just begun. Where do we start? Focusing on what…

Be simple. Be scalable. Be durable. Gainsight’s got an Easy button. Now more than ever, you need strategies for growth that are efficient, scalable, and…

Being a leader doesn’t have to be a zero-sum game. Join Kellie Capote as she unlocks how customer success leaders can prioritize and lead with…

Growth product management is thriving, adding a ton of value for organizations and helping to deliver on commercial goals once relegated to sales and marketing…

Learn how to create compelling product experiences that increase adoption and retention, no matter the size of your organization. Product managers have a lot on…

The trial experience is your springboard to sky-high product growth. But to be effective, it takes planning. Your trial experience can either launch prospective users…

Growth product management is thriving, adding a ton of value to organizations, and helping orgs deliver on commercial goals once relegated to sales and marketing…

The Nordic region is home to some of the most innovative and fastest growing SaaS businesses in the world. In recent times, companies throughout Europe…

We all want to create successful programs that are repeatable, measurable, and effective, and customer success is no exception. Choosing a CS platform is only…

Greenhouse’s change management framework drove record breaking retention from their customer success team. Poor change management can be any Customer Success Team’s kryptonite. Learn from Justin…

Once you have your Customer Success plan ready to go, it’s time to think about your tech stack. What’s most important to you? How will…

Gainsight Essentials enables companies of any stage and size to start and scale their Customer Success team. Watch this webinar as we dive into features…

Learn tips, tricks, and best practices to drive digital scale with these Gainsight automation tools: Watch this webinar to learn how to: Drive automated communication with…

Drive alignment and visibility across your entire organization to set yourself up for durable growth. Join us to have a look into some of the tools…

Operationalizing and optimizing your Customer Success organization can take many forms. How do you want to take advantage of technology? Where can you add digital…

It’s critical to start your Customer Success journey off on the right foot. But where do you get started? How do you create the right…