Join Gainsight’s CEO Nick Mehta, President & COO Chuck Ganapathi, and CRO Marilee Bear to hear how Gainsight is reimagining Customer Success with AI during our Product Event.
Meet your customers where they are instead of making them come to you.
From must-have AI skills for 2025 to tested tactics that save time and deliver results, you’ll get everything you need to elevate your post-sales game during this half day event.
Watch Now With investments slowing and multiples down, companies are now bracing for a bumpy few years. Companies that are prepared to weather the ups…
Customer Success organizations are looking to optimize and scale their existing CS strategy by evolving to a digital-touch approach. Join Gainsight’s Sr. Director of Customer…
Delivering Customer Success at scale to all clients (irrespective of size) has become more important now than ever before. Whilst providing a “high touch” approach…
In Partnership with Pavilion As you expect your customers to grow and scale with your product, your CS also need to grow to ensure customers…
Demo Gainsight PX – Using Product Analytics to Drive Roadmap Decisions
Are you moving your on-prem product to the cloud? Or maybe you offer a desktop application like Adobe or Zoom? If you fall into one…
Doing more with less has become a staple for successful customer success organizations. This is especially true during customer onboarding, where flawless execution and red…
The way to your customers’ hearts is through your product—but what does it take to build something that keeps them coming back? The Gainsight PX…
It’s no secret that in-product messaging has become an important part of product strategy and customer success. Whether it’s a product notification, new feature release,…
So you’ve planned out your roadmap, executed on it, and launched your new feature—now what? The work doesn’t stop after a feature is released. It’s…
Growth teams understand that trials and onboarding are critical experiences to ‘get right’ to drive value and conversion. But what does a great experience look…
Your product is a user’s main touchpoint with your company as they move along the customer journey – from onboarding, to new releases, to renewal.…
Strong product teams understand that onboarding is a critical experience to ‘get right’ to drive value and conversion. Furthermore, to really work, onboarding should be…
The main barriers to customer growth and expansion often settle as a cross-functional problem. As customer success teams typically focus on the delivery of outcomes,…
Watch this for Gainsight PX Demo Day webinar to Learn What Makes People Click 93% of people think the software they buy does something different…
Exclusive insights from the Product-Led Growth Index 2022 Gainsight, in partnership with RevOps Squared, published the Product-Led Growth Index 2022 — a deep dive into…
Over the past decade, as the customer success industry has evolved, so have the metrics for measuring success. Rather than focusing exclusively on churn rates,…
To achieve customer success you should not only focus on the customer experience, but also on your customer’s outcomes. If you only have one, you…
Net Dollar Retention (NDR) is a leading SaaS metric that is strongly correlated to SaaS valuations, rewarding companies with expansion-oriented contracts. High-performing Customer Success teams…
Digital success provides the foundation to ensure that organizations can deliver personalized experiences and guide customers to outcomes at scale. Join Gainsight’s Director of Customer Success,…
Should Marketing and Customer Success teams own a pipeline number? When an organization makes a decision to track pipeline sourced by Customer Success teams, it…
Creating a digital led engagement is becoming table stakes for organizations. As customers go through their journey with an organization, they want to get help…
To ensure continued support and funding, it’s essential that your C-Level suite understands the impact that your Customer Success strategy is achieving.
If you want to make more money, you need to get more customers. It’s a simple fact. But all those new customers need to be…
Do you know if your customers are utilizing key facets of your product suite or which features are stickiest? In this webinar, Morgan Redwine from…
A CSM for all customers! A lofty goal for sure…but in reality, we know this can’t be. But how do we make sure customers still…
Hear from leading professionals in Customer Success as they answer the question: What is essential to you in Customer Success? From demystifying your data to defining your…
Mother’s Day is right around the corner, and we’re celebrating with Sabina Pons, co-author of Pressing ON As a Tech Mom Come join Sabina and…
This webinar will explore how to bring the best Change Management practices to your organisation, ensuring you maximise your customers ROI. By nature, people struggle…
This webinar will explore how to adapt your CS strategy, so that it continues to deliver on its promise to maximise customer value. As your…
Disparate data—it’s the bane of any company. And the larger you are, the bigger the impact (and the harder it is to consolidate).
Building alignment between sales and post-sales customer success teams is critical to organizational success and driving a positive relationship for lifelong customers. Watch this webinar to…
