Gainsight Glossary

How To Measure Success

Measurement of success depends on customer satisfaction ratings, customer retention and recurring revenue. Gainsight’s Adoption Management module enables businesses to measure product usage, adoption and success metrics to drive customer retention workflow across the enterprise.

Gainsight enables your company to generate recurring revenue by providing intelligence on churn metrics and health of customer base. You can understand why your customers are not renewing and how to predict the future of your business.

Using Gainsight Adoption Management module, you can:

  • Analyze churn to assess its impact on overall company revenue growth
  • Measure the value of Customer Success efforts
  • Identify happy, satisfied customers who are actively using specific parts of the company’s product or service

Drive customer success to create effective marketing strategies. Learn how leading SaaS based companies utilize Gainsight customer intelligence to measure success. Visit for more details.

See Gainsight in Action!