Gainsight Glossary

What Is Customer Management Software

Whether you’re scaling or just getting organized, customer management software will take your Customer Success to new heights

While you don’t need perfect data to start your Customer Success strategy, you’ll soon discover that customer data is necessary to drive and perfect your initiatives. Customer management software works two-fold, providing valuable customer data while giving you visibility into the activities of your Customer Success team.

It can be difficult to gather and interpret customer intelligence from disparate sources, so customer management software does this for you. This makes it much easier to discover insights on everything from the customer lifecycle to customer retention. Customer management software can also track your internal efforts so you can prove their effectiveness and pinpoint areas of improvement.

Gainsight’s robust customer management software will help you:

  • Automate and streamline customer outreaches
  • Optimize your team’s workflow around the customer lifecycle
  • Measure customer health across a variety of data sources and receive alerts on probable churn candidates
  • Work cross-functionally across products, departments, or regions
  • Identify upsell and cross-sell opportunities
  • Scale and standardize your Customer Success efforts

To learn more about Gainsight’s capabilities, schedule a demo today. Click here for more information on Gainsight’s product offerings.

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