Customer Success Manager

SpinCar is one of the fastest-growing automotive software companies in the United States. The company’s digital merchandising platform builds trust between buyers and sellers by bringing the physical showroom experience to vehicle shoppers at any time. SpinCar’s proprietary shopper behavioral data and remarketing solutions enable vehicle sellers to deliver hyper-personalized customer interactions. To date, almost 1 billion virtual interactions have been experienced by car shoppers across 30 countries. New hires joining SpinCar become part of a dynamic, high-growth company whose headcount has doubled each of the last 4 years.

As the Customer Success Manager, you will act as the main point of contact for existing customers. You will be responsible for managing your client relationships, retention and growth strategies across your entire portfolio. You will be responsible for developing strong relationships with accounts by sharing performance metrics and insights to establish SpinCar’s products as best in class. You will work closely with your customer to understand their business and match their needs with SpinCar products. To be successful, you should be organized, a strategic thinker, excel at communication and follow up to get the job done.

Key Areas of Responsibility:

Identify and cultivate strong relationships with key stakeholders within your portfolio
Provide white-glove service to your clients by serving as their primary point of contact for all client-facing questions with the goal of client delight
Provide customer insights and consultation to your clients through frequent reviews and in-person meetings that demonstrate an understanding of the market, advertising landscape and how to help your clients achieve their goals
Collaborate cross-functionally to align campaign structure and strategies with client business goals
Identify barriers to success, define resolution, and manage internal resources to help resolve
Provide customer insights to Product and Expansion teams for new features, functionality and enhancements
Ensure all incoming client requests and concerns are resolved in an urgent, professional, and personable manner
Utilize Salesforce to document and track customer inquiries and interactions
Perform other related duties such as participating in various projects or initiatives
Requirements

Required Skills and Experience:

Strong business acumen
Strategic thinker who is comfortable using data & insights to grow relationships by identifying and solving problems
Motivated and comfortable working remotely as well as on the road or in the field
Effectively work cross-functionally and with a wide range of people with different skill sets
Excellent organizational, interpersonal, and communication (written and verbal) skills
Proven ability to set clear and deliverable goals – demonstrate tenacity and a commitment to deliver and be accountable for results
Exceptional time management skills with the ability to handle multiple projects simultaneously
Ability to work in a fast-paced environment while solving problems quickly and creatively
Proficient in Microsoft Office Suite
Comfortable working in a fast paced and dynamic environment
Positive, customer first attitude
Ability to learn quickly and adapt to change
Google Analytics experience preferred
Additional Requirements:
Up to 60% travel
Bachelor’s degree preferred or 3-5 years of relevant work experience
Knowledge of the Automotive Software Industry preferred
Bilingual a plus

SpinCar is a proud equal opportunity employer. We will consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, veteran status or genetic info.