Senior Customer Success Engineer
What we’re looking for
You are a Customer Success Engineer with 5+ years of high-tech customer-facing experience. You are a technology professional with an understanding of Citrix Cloud Services and the ability to solve technology challenges in innovative ways. You have experience understanding business goals, objectives, delivering configuration success for cloud customers. You are a customer-focused professional who enjoys working in a dynamic, fast-paced environment to join our Customer Success team as a Customer Success Engineer in our Raleigh, NC location or any remote location in the USA.
You will provide our Citrix Cloud customers with implementation guidance helping to accelerate their cloud journey. You will be responsible for the successful implementation of all the Cloud Services products, including Workspace, Apps and Desktops, Networking, Content Collaboration, and Endpoint Management. You will lead product implementations along with the customers, and work with other Citrix resources as the Cloud technical expert.
Your responsibilities as a Customer Success Engineer will include:
•Be the Citrix Subject Matter Expert supporting customer's adoption and implementation plans.
•Establish relationships and engage with technical counterparts to drive product adoption and expansion.
•Accelerate the transition of traditional on-premises product deployments to Citrix Cloud products.
•Drive quickest possible time to value within subscription product entitlements.
•Conduct product demonstrations and technical presentations remotely or at customer location/Citrix facilities on Citrix products value.
•Provide service expertise to transform the customer vision into a finished implementation.
•Drive innovation and influence Citrix product direction through close interactions with Product Management, Engineering and Technical Support teams.
•Communicate customer expansion opportunities or potential retention risks to Customer Success Management and account teams.
Education & Experience Required:
•Bachelor’s degree or equivalent experience is required.
•5+ years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering or consulting).
•Proficient in one or more Public Cloud Providers including Azure, AWS and Google Cloud Platform.
•Experience with Windows Server Administration including Active Directory and Group Policies concepts.
•Experience with REST APIs, JSON, and comfortable using a programming language to make and understand REST calls are preferred skills.
•Solid understanding of WAN/LAN concepts and the TCP/IP protocol stack are preferred skills.
•Working knowledge of application layer protocols, including Layer 4-7 load balancing and SSL acceleration technologies are preferred skills.
•Ability to effectively deliver and execute technical projects across multiple engagements in a customer-facing capacity.
•Ability to travel within assigned territory and other locations approximately 10% of time.
•The following certifications are beneficial but not required:
•Citrix Certifications: Virtualization: CCA-V, CCP-V, CCE-V; Networking CCA-N, CCP-N, CCE-N.
•Industry Certifications: Networking CCNA, CCNP Certification.
•Azure, AWS or Google Cloud Certifications are a plus.