Technical Customer Success Manager
As Technical Customer Success Manager, you will provide a superior customer experience to our customers. You will develop and execute a customer onboarding program, improve customer satisfaction and advocacy, retain customers and minimize churn, and help customers accomplish their goals.
At Insycle, our mission is to make it easy to manage and work with data.
Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/
We’re headquartered in New York City.
2-4+ years of experience at a software product company in a Customer Success role.
Customer-focused approach, desire to help customers succeed.
Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
Ability to learn quickly and become an expert in our data management product.
Comfortable speaking and presenting using video.
Work remotely in US Eastern or Central timezone.
WHAT YOU’LL DO
Develop and execute personalized customer onboarding experience.
Improve customer satisfaction and advocacy.
Help customers accomplish their goals and use the product successfully and effectively.
Retain customers and minimize churn.
Train users using Zoom video meetings, Loom video recordings, live webinars. Answer users' questions using chat and email.
Reach out to users that are struggling and help them succeed.
QUALITIES WE'RE LOOKING FOR
Customer-focused approach, active listening, and desire to help others.
Analytical skills, detail-oriented, able to help customers solve problems.
Work independently, a fast learner in an unstructured environment.
Excited to join as an early employee.
Helpful, energetic, ambitious, positive.
COMPENSATION & BENEFITS
$70K - $100K Annual
0.05% - 0.1% Equity
Medical, dental, and vision insurance.
401K with a 4% company contribution.
PTO, sick and unplanned time off, holidays.
Full-time, salaried position located remote in the United States.